Palanisamy Kavadi Govindarajan
Auckland,AUK
Summary
Dynamic Sales and Service Technician at Ecomist, with a proven track record of more than 8 years in client relationship management and creative problem-solving. Recently, I completed a medical terminology course, strengthening my ability to communicate effectively in medical and healthcare-related environments, with a growing interest and skill in applying my knowledge within medical or clinical environments, which I gained by working with multinational healthcare sector corporations like Siemens Healthcare and Philips Healthcare India for more than nine years.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales and Service Technician
Ecomist
South Auckland , Auckland
09.2017 - 11.2025
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Provided technical support to customers via phone, email and in-person.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
Operation Support
Gate Gourmet
Mangere, Auckland
02.2017 - 06.2017
- Inward and outward goods verification, flight gallery packing.
On Call Process Support
Rapid Print
Mangere, Auckland
10.2015 - 09.2016
- Poster wrapping, labelling, support, delivery tagging
Operation Support
Jazz Print
East Tamaki , Auckland
05.2016 - 07.2016
- Screen print design support, dispatch, stock management
Business Quality Analyst
Quality Software, Quality Systems
Hosur , Bangalore
06.2013 - 04.2015
- Analyzed specific problems with the business and its alignment with other roles or management areas in the project/organization, and proposed effective solutions.
Senior Technical Specialist
Philips Electronics India Limited
Bangalore , India
10.2009 - 05.2013
- Responsible for test requirements gethering, regression testing, automation testing using QF-Test scripts, smoke test, duration (performance) test, test case classification
Software Engineer
Siemens Information Systems India Limited
Bangalore , India
05.2004 - 07.2009
- Developed test cases, libraries, and components using C#.Netand unit testing for the Siemens Healthcare Software product platform.
Programmer
Celstream Technologies
Bangalore , India
03.2004 - 05.2004
- Analysis of the specifications provided by the client for the Xerox E-Commerce site.
Education
Certificate of Proficiency in Medical Terminology - Medical Terminology
AUT
Auckland, NZ12-2025
MBA - Operations And Logistics (Level 9)
Auckland Institute of Studies
Mount Albert, NZ04-2018
Postgraduate Diploma - Business Administration (Level 8)
Auckland Institute of Studies
Mount Albert04-2016
Master of Computer Applications (NZQA Level 9) - Computer Applications
Bharathidisan University
Tiruchirappalli, Tamil Nadu, India 04-2001
Bachelor of Science - Chemistry (NZQA Level 7)
Bharathidisan University
Tiruchirappalli, Tamil Nadu, India04-1998
Skills
- Technical support
- Product demonstration
- Inventory management
- Client relationship management
- Product knowledge
- Multitasking Abilities
- Retail sales
- Teamwork and collaboration
- Adaptability and flexibility
- Multitasking
- Product promotions
- Customer relationship management
- Medical terminology proficiency
- Accurate interpretation of medical terms and abbreviations
- Clear communication using medical vocabulary
Certification
• Level 4 Medical Terminology,
• NZQA Level 9 Master of Computer Applications,
• NZQA Level 7 Bachelor of Science.
• NZQA Level 9 Master of Computer Applications,
• NZQA Level 7 Bachelor of Science.
Languages
English
Native/ Bilingual
Tamil
Native/ Bilingual
Kannada
Native/ Bilingual
Timeline
Sales and Service Technician
Ecomist
09.2017 - 11.2025
Operation Support
Gate Gourmet
02.2017 - 06.2017
Operation Support
Jazz Print
05.2016 - 07.2016
On Call Process Support
Rapid Print
10.2015 - 09.2016
Business Quality Analyst
Quality Software, Quality Systems
06.2013 - 04.2015
Senior Technical Specialist
Philips Electronics India Limited
10.2009 - 05.2013
Software Engineer
Siemens Information Systems India Limited
05.2004 - 07.2009
Programmer
Celstream Technologies
03.2004 - 05.2004
Certificate of Proficiency in Medical Terminology - Medical Terminology
AUT
MBA - Operations And Logistics (Level 9)
Auckland Institute of Studies
Postgraduate Diploma - Business Administration (Level 8)
Auckland Institute of Studies
Master of Computer Applications (NZQA Level 9) - Computer Applications
Bharathidisan University
Bachelor of Science - Chemistry (NZQA Level 7)
Bharathidisan University