Palika Angurala
Auckland,AUK
Summary
Dedicated customer service professional with a proven ability to communicate effectively and resolve issues efficiently. Highly skilled in multitasking within fast-paced environments, ensuring quality support and customer satisfaction. Adaptable and committed to fostering positive client relationships while achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Claims Assessor
Southern Cross Travel Insurance
11.2023 - Current
- Processed claims payments and denials in accordance with company procedures.
- Conducted daily reviews on claim files and verified sending of status letters to policyholders.
- Responded promptly to inquiries from claimants concerning the progress of their cases.
- Ensured compliance with state laws governing insurance practices as well as company policies and procedures.
- Paid and processed claims within designated authority level.
- Participated in training sessions conducted by insurers on new products and services.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
Customer Service Representative
Southern Cross Travel Insurance
08.2023 - 11.2023
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Provided training and support to new customer service team members.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Updated databases with new and modified customer data.
Business Development Consultant
Regeine Career Recruitment
07.2022 - 02.2023
- Facilitated mutually beneficial agreements through effective client and vendor negotiations.
- Prepared contracts and completed sales with new and existing clients.
- Maintained up-to-date knowledge of industry trends and best practices.
- Established strong client relationships to drive business development.
- Built relationships with key stakeholders in potential client companies to increase sales pipeline.
Store Manager
BurgerFuel
06.2019 - 06.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited, trained and supervised new employees.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Ensured compliance with safety regulations and company policies.
Administrative Assistant
Keemati Ltd
10.2018 - 04.2019
- Directed customer inquiries to appropriate department personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed office supplies inventory and placed orders when necessary.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Diploma in Quantity Surveying - Construction Management
Northland Polytechnic
Auckland, NZ02-2020
Skills
- Goal-oriented mindset
- Relationship management
- Accuracy and precision
- Problem-solving
- Critical thinking
- Resource management
- Adaptability
- Client satisfaction focus
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Claims Assessor
Southern Cross Travel Insurance
11.2023 - Current
Customer Service Representative
Southern Cross Travel Insurance
08.2023 - 11.2023
Business Development Consultant
Regeine Career Recruitment
07.2022 - 02.2023
Store Manager
BurgerFuel
06.2019 - 06.2022
Administrative Assistant
Keemati Ltd
10.2018 - 04.2019
Diploma in Quantity Surveying - Construction Management
Northland Polytechnic
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