Pallav Soni
Auckland,AUK
Summary
I am currently seeking full time employment opportunities. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. I have excellent communication skills, customer focused with the ability to build rapport quickly with people. I am now looking to utilize these skills and experiences within a company where I can add value.
Overview
11
11
years of professional experience
Work History
Authorised Officer
NZ Police
12.2022 - Current
- Work collaboratively with external stakeholders to ensure appropriate care and support for vulnerable detainees
- Uncover and collect information using active listening and communication skills
- Be resilient when faced with adverse situations, maintaining composure, and working alongside team members to mitigate and de-escalate potential risk
- Always adaptable to change, remain vigilant to detainee needs and maintain high standards of professionalism that align with organisation goal
- Demonstrate commitment to ongoing training
Receptionist /Certified Personal Trainer
City Fitness
05.2017 - 03.2024
- Serve Customer at front desk and answer their queries which included memberships, club facilities and class timetables
- Maintain client membership database
- Perform administrative duties which includes banking, stocktake, purchasing new equipment and processing all the requests from members
- After achieving NZQA National Certificate in Fitness (Exercise Consultant) Level 3, I worked as Personal Trainer
- As a personal trainer, I was assisting my clients by making personalised exercise and diet plans
- Counsel clients about fitness, exercise and injury management
- Conduct 1-1 meetings with individual clients to track their progress
- Keep up the motivation
- Assisting clients not only with physical training but also making sure they are doing mentally well with less stress
Corrections Officer / Tactical Instructor
Mount Eden Corrections Facility
11.2019 - 01.2023
- Maintain staff safety
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- As a qualified tactical instructor, I get to provide refresher training to the staff which keeps everyone safe on the job
- Report writing of daily incidents
- Keeping track of all the movements of men in our care
- Understanding NZ Acts and Legislation
- High profile tasking which can include search operations, PCP (Prisoner Checkpoint), escorting high profile men in our care off site to different prison
- Obtaining, securing and reporting any evidence after any incident
- Charted flight escorts
- Conduct random cell searches which reduce the risk of any contraband inside the cell
- Access difficult situations with speed and accuracy
CARGO WAREHOUSE AGENT
Air New Zealand
11.2018 - 03.2020
- To provide excellent customer service to customers through the safe, accurate and timely warehousing and handling of cargo
- Actively ensure the safety and security of all people, assets, systems and procedures engaged in or associated within areas of responsibility or otherwise under their own control or influence
- Comply with all applicable business and industry specific legislative/regulatory requirements
- Reinforce high standards with regards to performance, safety, customer service and adherence to company values
- Correct loading and separation of dangerous goods and Transporting cargo from the terminal and aircraft when required.
Customer Service Representative
Auckland Council
05.2015 - 04.2017
- Key responsibilities: Answering Phone calls and emails
- Assisting customers with initial inquiries with the best possible outcome
- Being first point of contact for customers and logged requests for service when necessary
- Keep records of all conversations in call centre database in a comprehensible way
- Build sustainable relationships and engage customers by going extra mile
- Demonstrate a friendly and a professional attitude towards customers
- Actively contributing to the achievements of the team
- Fully trained in SAP system
- Handling customer complaints and difficult situations
Customer Service Representative
Service Delivery Specialist iiNet Australia
08.2013 - 05.2015
- Started as CSR then moved to Service Delivery Role
- Being the first point of contact for Australian Customers
- Receiving calls across Australia regarding BB, Fixed Line, Mobile and Dialup
- Resolving their issues with best possible resolution
- Make sure to achieve our targets in terms of call handling, achieving Net Promotor Score and ACW
- Working for Service Delivery Team means dealing with Customers where case management is required for majority of calls or nature of their query
- Make sure it is delt in timely manner with best possible outcome
- Raising issues with our business wholesalers wherever required to make sure the case is dealt smoothly and single handed to avoid double work.
Education
New Zealand Cerficate in Real Estate (Salesperson) -
Open Polytechnic of New Zealand
Lower Hutt, NZ08.2023
No Degree - Tactical Instructor
New Zealand Department of Corrections
Mount Eden08.2022
Diploma in Computing (Level 7) -
New Zealand School of Education
Manukau, Auckland06.2015
Diploma in Advanced Computer Science (level 5) -
New Zealand School of Education
Manukau, Auckland06.2014
Skills
- Excellent communication both written and verbal
- Ability to provide excellent customer service consistently
- Ability to build rapport quickly with customers
- Good exposure to sales and customer service
- Strong problem-solving skills
- Strong work ethic
- Reliable and efficient
- Attention to detail
- Team Management
- Emergency and non-emergency response
References
Available on Request
Hobbies and Interests
- I play cricket for Eden Roskill Club.
- I participate in several snooker tournaments.
- I play badminton for Li Ning Badminton Centre
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Timeline
Authorised Officer
NZ Police
12.2022 - Current
Corrections Officer / Tactical Instructor
Mount Eden Corrections Facility
11.2019 - 01.2023
CARGO WAREHOUSE AGENT
Air New Zealand
11.2018 - 03.2020
Receptionist /Certified Personal Trainer
City Fitness
05.2017 - 03.2024
Customer Service Representative
Auckland Council
05.2015 - 04.2017
Customer Service Representative
Service Delivery Specialist iiNet Australia
08.2013 - 05.2015
New Zealand Cerficate in Real Estate (Salesperson) -
Open Polytechnic of New Zealand
No Degree - Tactical Instructor
New Zealand Department of Corrections
Diploma in Computing (Level 7) -
New Zealand School of Education
Diploma in Advanced Computer Science (level 5) -
New Zealand School of Education
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