Summary
Overview
Work History
Education
Skills
Timeline
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Pallvi Kalia

Auckland,Henderson

Summary

Developed strong collaboration and communication skills in community-focused environment, looking to transition into new field. Demonstrates adaptability and commitment to supporting team objectives. Prepared to leverage these skills to contribute effectively in new professional setting.

Overview

15
15
years of professional experience

Work History

Volunteer

Henderson North School
06.2023 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.

Customer Service Manager

Red Sea Tours
01.2010 - 07.2010
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

LEVEL 6 - Hospitality And Tourism Management

NZMA
Auckland, NZ
03-2012

BSC - AIRLINES,TOURISM HOSPITALITY MANAGEMENT

Ct Institute of Management &IT, Jalandhar
Punjab, India
05-2010

Skills

  • Team leadership
  • Customer service
  • Problem solving
  • Attention to detail
  • Critical thinking
  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient

Timeline

Volunteer

Henderson North School
06.2023 - Current

Customer Service Manager

Red Sea Tours
01.2010 - 07.2010

LEVEL 6 - Hospitality And Tourism Management

NZMA

BSC - AIRLINES,TOURISM HOSPITALITY MANAGEMENT

Ct Institute of Management &IT, Jalandhar

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Pallvi Kalia