Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Palolo Faoagali

Palolo Faoagali

Hampstead,CAN

Summary

Dynamic professional with a proven track record at KFC Restaurant, excelling in customer service and team development. Self-motivated and disciplined, I effectively resolved customer complaints, enhancing satisfaction and loyalty. Skilled in safety training and clear communication, I fostered a collaborative environment, significantly reducing complaints and boosting team productivity.

Overview

7
7
years of professional experience

Work History

Warehouse Worker

Garden City Plastics
06.2024 - 01.2025


  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Operated equipment while observing standard safety procedures.

Customer Service Manager

KFC Restaurant
01.2018 - 05.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Greeted customers and provided friendly customer services.
  • Provided exceptional customer Service to ensure customer satisfaction.

Education

Ashburton College
Ashburton, CAN
12.2017

Skills

  • Self-motivated and disciplined
  • Clear communication
  • Team collaboration
  • Safety training
  • Time management
  • Customer service
  • Active listening
  • Team development

Languages

Samoan
Native or Bilingual

Timeline

Warehouse Worker

Garden City Plastics
06.2024 - 01.2025

Customer Service Manager

KFC Restaurant
01.2018 - 05.2024

Ashburton College
Palolo Faoagali