Palolo Faoagali
Hampstead,CAN
Summary
Dynamic professional with a proven track record at KFC Restaurant, excelling in customer service and team development. Self-motivated and disciplined, I effectively resolved customer complaints, enhancing satisfaction and loyalty. Skilled in safety training and clear communication, I fostered a collaborative environment, significantly reducing complaints and boosting team productivity.
Overview
7
7
years of professional experience
Work History
Warehouse Worker
Garden City Plastics
06.2024 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Operated equipment while observing standard safety procedures.
Customer Service Manager
KFC Restaurant
01.2018 - 05.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Greeted customers and provided friendly customer services.
- Provided exceptional customer Service to ensure customer satisfaction.
Education
Ashburton College
Ashburton, CAN12.2017
Skills
- Self-motivated and disciplined
- Clear communication
- Team collaboration
- Safety training
- Time management
- Customer service
- Active listening
- Team development
Languages
Samoan
Native or Bilingual
Timeline
Warehouse Worker
Garden City Plastics
06.2024 - 01.2025
Customer Service Manager
KFC Restaurant
01.2018 - 05.2024
Ashburton College
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