PALVI THAPLIYAL
Auckland
Summary
I’m a customer service professional with four years of experience, motivated by a genuine passion for helping people and creating positive experiences. I’ve consistently been recognised for my ability to listen, communicate clearly, and resolve issues with empathy and efficiency. Alongside this, I am studying a Bachelor of Science, where I’ve gained practical lab skills such as [e.g., pipetting, spectrophotometry, microscopy] and developed strong analytical, problem-solving, and organisational abilities. These experiences have taught me precision, patience, and adaptability -qualities I bring into every professional setting.
Overview
7
7
years of professional experience
Work History
Panel Member
Gyan Prakash Ramayan Mandali
01.2023 - Current
- Assisted with production and organising big Indian cultural events for my local Indian community.
Customer Service - Cashier/Waitress
Restaurant
08.2021 - Current
- Delivered prompt, friendly service, ensuring customer satisfaction.
- Managed transactions and balanced tills efficiently.
- Assisted with inventory management and restocking.
- Supported food prep, cleanliness, and kitchen operations.
- Helped with event setup, food service, and presentation.
- Assisted in event decor and table settings.
- Assisted in setting up catering events for large groups.
Ticket Inspector/Backstage Crew Member
Trivision Entertainment
01.2019 - Current
- Assisted with large-scale Bollywood events, ensuring smooth entry operations and managing crowd flow.
Volunteer
Cancer Society
01.2019 - 01.2024
- Assisted in fundraising activities to support cancer research and patient services.
Volunteer
Heart Foundation
01.2019 - 01.2024
- Helped organize and participate in fundraising events to promote heart health awareness.
Volunteer
Phil Twyford (Labour MP for Te Atatu)
01.2019 - 01.2024
- Contributed to the election campaign by assisting with community outreach and voter engagement.
Education
Bachelor of Science (Biomedical Science) - Current
University of Auckland
05-2026
Secondary Education -
Henderson High School
12-2021
Skills
Lab skills:
- Pipetting and plate streaking
- Microscopy and image analysis
- Computational skills/ Data analysis
- Quantitative laboratory techniques
- Attention to detail
Transferable skills:
- Strong organizational and time-management skills
- Good communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
Languages
- Hindi
- Fijian Hindi
- English
- Garhwali
Affiliations
- Netball player - apart of a local club and have competed at a national level (present)
- Indian fusion dancer (Desi fusion dance group) - have competed at a national level, performed at various cultural events such as; Diwali festival and WIA Holi festival.
- Peer mentor (HHS) - 2020
- Careers Ambassador (HHS)- 2021
- Student Council Class Representative (HHS) - 2020
References
- Latchmi Reed - Manager (Desi Dhamaal Ltd), 020 400 70 438, debangel27@gmail.com
- Gabrielle Harding - Employment Case Manager, Ministry of Social Development (MSD), 021 044 0048, gabrielle.harding@outlook.com
Timeline
Panel Member
Gyan Prakash Ramayan Mandali
01.2023 - Current
Customer Service - Cashier/Waitress
Restaurant
08.2021 - Current
Ticket Inspector/Backstage Crew Member
Trivision Entertainment
01.2019 - Current
Volunteer
Cancer Society
01.2019 - 01.2024
Volunteer
Heart Foundation
01.2019 - 01.2024
Volunteer
Phil Twyford (Labour MP for Te Atatu)
01.2019 - 01.2024
Bachelor of Science (Biomedical Science) - Current
University of Auckland
Secondary Education -
Henderson High School
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