PALWINDER KAUR

• Coordinated project schedules and resource allocation to enhance workflow efficiency.
• Managed communication between stakeholders to ensure alignment on project objectives.
• Developed and maintained project documentation, tracking progress against key milestones.
• Facilitated regular team meetings to review project status and address potential issues.

Scheduling meetings,

Taking minutes,

Liaising with business services,

Engaging stakeholders,

Working with Comms, Change management to release right information at right time.

Helping project manger with project documentation .

Having meetings with External stakeholders

Processing the invoices

Handling a mailbox to deal with queries from the staff members

Relocation of 800 employees from the national office across two phases- 400 staff in four weeks and the remaining 400 people in the following four weeks .

Identifying potential project risks and issues and escalating as appropriate

• Dealing with building access cards of Staff members by using Gallagher System.
• Running the reports and assigning the ;ockers on Gallagher.
• Handling a shared mailbox of Business Services and travel Centre.
• Processing invoices, supporting with Accounts payable and receivable.
• Working with the HRIS and ASM.
• Managing competing priorities, especially during high workload periods.
• Help staff members to get the access on their cards across 42 offices Nationwide.
• Effectively coordinate and undertake tasks required for meetings and other commitments. Using Oracle fusion to place online orders for staff related to Business Support in the Ministry.
• Booking Travel for the staff members using Orbit online.
• Customer Service: Build exceptional working relationships with Stakeholders.
• Work with others across the Ministry to provide support and resolve issues in a pro-active and professional manner.
• Administration and managerial support: Provide quality, efficient administrative support to managers and staff including but not limited to scheduling of appointments, replies to standard correspondence, formatting of reports; travel bookings and itineraries; preparing agendas and taking minutes of meetings as required.
• Arrange travel and accommodation bookings for managers and staff. Maintain schedules, administer systems and processes or arrangements for activities within business Groups, Ensure correct Ministry's design and style guidelines are used.

• Act as the first point of contact for the enquiries, both in-person and by phone, meeting and greeting clients and communicating with diverse individuals in a friendly, courteous and professional manner.
• Doing audits in the different departments of the rest home, hiring new employees.
• Provide responsive, efficient and confidential support services to the team to facilitate a warm, caring, safe and secure environment for residents and facilitate the smooth running of the organisation.
• Support the senior/managing accountant and the wider finance team by working collaboratively on a range of accounting projects to enable efficient operation and showing drive and motivation to complete assigned work.
• Perform data entry, bookkeeping activities and managing the Xero account for residents and organisation.
• Undertake a range of administrative tasks which include correspondence, interpreting information, taking minutes in meetings, filing, producing and completing documents promptly, effectively and accurately to meet deadlines.
• Liaise with Ministry of Health, Work and income, the ACC to obtain relevant information about residents i.e., admissions, diseases, discharges whilst maintaining and organising said information to a high standard.
• Develop and maintain critical working relationship with stakeholders such as service providers.
• Ensure that all legal authorities and hospitals work collaboratively and effectively to deliver services to the residents and ensure the best possible outcomes.
• Update records with information.

• Responsible for planning, developing, organizing, implementing, evaluating and directing activity programs in accordance with federal, state, and local policies.
• Ensure that the spiritual development, emotional, recreational, and social needs of the residents are met and maintained on an individual basis.
• Assist in the development and participate in regularly scheduled orientation and in-service training programs in relation to the social, emotional and recreation needs of the patient residents.
• Interview and assess residents in order to provide a plan of care.
• Provide consultation to staff members, family members in an effort to solve the needs and problems of the resident in the development of activity/social service programs.
• Development of the department budget and monitor expenditures.

• Providing a wide range of personal care services to residents and assist in dressing; make beds and tidy rooms; store clothes and clean wardrobes.
• Assisted and supported patients with medication utilizing medication compliance aids, simple wound dressing, etc.
• Recognize, report and respond appropriately to changes in condition of resident and work for patients with dementia in high care and handle them.

• Organising activities that are tailored to the needs of residents, and group activities to bring them together.
• Booking external entertainment.
• Organising transport and trips out in the local community.
• Helping residents take part in the activities.

• Responsibilities: Same as above

• Supervised inbound team to make certain they answered questions knowledgeably and thoroughly.
• Providing leadership, guidance, and support to a team of customer service representatives, and delivering superior customer service to all members both internally and externally through example.
• Also providing regular feedback to a team to assist with development, growth and appropriate adherence to guidelines, regulations, policies, and procedures.
• Dealing with people in a manner which shows sensitivity, tact, and professionalism, internally and externally.
• As needed, assisting with inbound calls to ensure appropriate response time to customers needs are met.
• Organize training workshops to improve the performance of the members who were lagging behind in terms of performance.
• Managed the escalated calls.