Pamela Fuentes Paredes
Summary
Outgoing and highly motivated Barista offering +10 years of experience overseeing daily operations of high traffic locations. Hardworking, organized and ready to start.
New Zealand Resident.
Overview
7
7
years of professional experience
Work History
Barista Shift Supervisor
All Events Limited T/A Columbus Coffee
09.2021 - 02.2022
- Supervised food presentation and plating to enhance visual appeal.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Served consistent portions following recipes and control standards.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Monitored food inventory and supplies to prevent waste.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Monitored customer feedback to improve barista performance and customer service.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Barista
Charmac Holdings Columbus Coffee
08.2020 - 08.2021
Retail Assistant
Alpine Supermarket Ltd. Foursquare Queenstown
03.2019 - 06.2020
Assistant Manager / Barista
Embrujo Cafe Teteria Ltd
05.2015 - 10.2018
Education
Actress Specialized in Theater Pedagogy -
Universidad De Valparaiso
Valparaiso, Chile10.2016
Skills
- Coordinating multiple tasks subject to unforeseen circumstances
- Resilience
- Ability to react
- Designing processes to minimize or avoid errors
- Cash Handling Accuracy
- Team Collaboration
- Barista Training
- Cleanliness Maintenance
- Food safety understanding
Timeline
Barista Shift Supervisor
All Events Limited T/A Columbus Coffee
09.2021 - 02.2022
Barista
Charmac Holdings Columbus Coffee
08.2020 - 08.2021
Retail Assistant
Alpine Supermarket Ltd. Foursquare Queenstown
03.2019 - 06.2020
Assistant Manager / Barista
Embrujo Cafe Teteria Ltd
05.2015 - 10.2018
Actress Specialized in Theater Pedagogy -
Universidad De Valparaiso
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