Pamela Ngawaka
Massey,AUK
Summary
Results-driven Process Officer at NZ Post with a proven track record in enhancing mailroom efficiency and accuracy. Skilled in operating mail processing equipment and fostering team collaboration. Recognized for meticulous attention to detail and problem-solving abilities, successfully improving package tracking systems and maintaining confidentiality in handling sensitive materials.
Overview
23
23
years of professional experience
Work History
Mail Officer
NZ Post
10.2001 - 01.2025
- Managed high-volume periods effectively by prioritizing tasks appropriately and working efficiently under pressure.
- Collaborated with team members to maintain a well-organized work environment for optimal productivity.
- Maintained a clean work environment that was free from clutter allowing for better focus on tasks.
- Identified opportunities for improvement within the mailing process to enhance overall efficiency within the department.
- Demonstrated strong attention to detail when verifying postage payments preventing revenue loss.
- Handled sensitive materials responsibly, maintaining confidentiality and security of all correspondence.
- Conducted regular inventory checks to ensure adequate supplies for smooth operation of the mailroom.
- Increased accuracy of package tracking by maintaining detailed records and using advanced tracking systems.
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Monitored performance of all processing machines to identify and address any operational issues.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Prepared daily reports on mail volume, processing statistics, and relevant operational updates.
- Facilitated continuous improvement efforts by engaging employees in problem-solving activities focused on minimizing waste, improving safety, and increasing efficiency.
Skills
- Problem-solving skills
- Workplace safety
- Team collaboration
- Mailroom equipment operation
- Deadline oriented
- Mail sorting
- Strong organization skills
- Confidentiality
- Data entry proficiency
- Quick-learning
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Dependability
- Computer skills
- Organizational skills
- Machine operation
- Regulatory compliance
- Production goal setting
Timeline
Mail Officer
NZ Post
10.2001 - 01.2025
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