Summary
Overview
Work History
Education
Skills
Personal Information
National Security Number
References
Timeline
Generic
Dana Roache

Dana Roache

Mangakino,New Zealand

Summary

I am a motivated and results-driven leader with proven experience in both sales and branch management within Farmlands. Over the past four years, I have advanced from frontline Salesperson to Assistant Business Manager in Putaruru, while also contributing to the growth of the Tokoroa branch under Wendy Costar and successfully managing the Ōpōtiki branch during periods of leadership absence.

These experiences have equipped me with a well-rounded understanding of branch operations, shareholder engagement, and team leadership.

I take pride in my ability to foster positive workplace cultures where staff feel empowered, supported, and motivated to achieve both personal and business goals.

My leadership style is built on collaboration, integrity, and a commitment to helping people thrive, which in turn drives strong shareholder trust and sustainable business growth.

With a strong record of operational performance, relationship building, and staff development, I am now ready to step into a full Business Manager role. I am passionate about continuing my career with Farmlands and contributing to the ongoing success of the co-operative, its staff, and its shareholders.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Farmlands
, Putaruru
06.2025 - Current

Sales Person

Farmlands Ōpōtiki
Ōpōtiki, New Zealand
10.2021 - Current
  • .

Salesperson

farmlands tokoroa
, Tokoroa
05.2024 - 06.2025

Service Team Member

MITRE 10 Ōpōtiki
Ōpōtiki, New Zealand
01.2017 - 01.2021
  • Graduating to Retail Assistant

Gateway

Rose Garden Preschool
, New Zealand
09.2015 - 12.2015

Casual Position

MITRE 10 Ōpōtiki
Ōpōtiki, New Zealand
01.2015 - 01.2015
  • While in secondary School

Education

Retail Certificate Level 3

Service IQ
01-2025

New Zealand Certificate in Retail level 2 - Customer Service and Sales Support

Service IQ
New Zealand
07.2018

National Certificate of Educational Achievement - LEVEL 3

Toi Ohomai Institute of Technology Ltd.
New Zealand
11.2016

National Certificate in Health, Disability, and aged Support - Foundation Skills

Toi Ohomai Institute of Technology Ltd.
New Zealand
10.2016

National Certificate of Educational Achievement - LEVEL 2

Toi Ohomai Institute of Technology Ltd.
New Zealand
12.2015

National Certificate of Educational Achievement - LEVEL 1

Toi Ohomai Institute of Technology Ltd.
New Zealand
08.2015

Retail Certificate Level 4 (in progress)

Service IQ

Skills

  • Health Safety Lead
  • proficient in Ento, Master plan & stock query app
  • Dairy, Equine, Apparel, Animal Health, Category Lead \
  • Retail management
  • Customer service
  • Employee training
  • Problem resolution
  • Verbal and written communication
  • Confidently lead multiple categories within branch
  • Proactive in Stock Forecasting
  • Proficient in completing P/O, R/O, S/O
  • Confident in communicating frequently to BM
  • Confident in communicating across Team
  • Quality completion of tasks in a timely manner
  • Ability to coordinate team training
  • Proficient in AP queries
  • Proficient in maintaining set tiles
  • Defer & spread payments
  • Understanding and completing KPI
  • Investigating negatives & Cycle counting
  • Risk Management of property
  • Professional Leadership
  • Team Rosters
  • Able to adhere to policies and procedures
  • Time management and exceptional organizational skills
  • Inventory control
  • Staff development
  • Self motivation and dedication
  • Computer Literate -Proficient in Microsoft D365,Dynamics CE, Microsoft Excel
  • Confidently navigate Power BI and use Supporting reports
  • POS system & manual eftpos device
  • Active member of farmlands nutrition champ
  • Quotes & special pricing
  • Exceptional customer service
  • Excellent shareholder relationships
  • Customer canvassing
  • Able to adhere to responsibility
  • Open to constructive criticism
  • Health & safety knowledge proficient
  • Have a bubbly, vibrant demeanour and/organic sense of humour

Personal Information

Date of Birth: 07/15/98

National Security Number

127774458

References

  • Te Wai Ripeka Halley (Business Manager, Farmlands, Opotiki) 027-274-1861 - work phone 073-153-008 - Branch
  • Wendy Costar ( current business manager)

Timeline

Assistant Manager

Farmlands
06.2025 - Current

Salesperson

farmlands tokoroa
05.2024 - 06.2025

Sales Person

Farmlands Ōpōtiki
10.2021 - Current

Service Team Member

MITRE 10 Ōpōtiki
01.2017 - 01.2021

Gateway

Rose Garden Preschool
09.2015 - 12.2015

Casual Position

MITRE 10 Ōpōtiki
01.2015 - 01.2015

Retail Certificate Level 3

Service IQ

New Zealand Certificate in Retail level 2 - Customer Service and Sales Support

Service IQ

National Certificate of Educational Achievement - LEVEL 3

Toi Ohomai Institute of Technology Ltd.

National Certificate in Health, Disability, and aged Support - Foundation Skills

Toi Ohomai Institute of Technology Ltd.

National Certificate of Educational Achievement - LEVEL 2

Toi Ohomai Institute of Technology Ltd.

National Certificate of Educational Achievement - LEVEL 1

Toi Ohomai Institute of Technology Ltd.

Retail Certificate Level 4 (in progress)

Service IQ
Dana Roache