Pani Melbourne
Whakatane,BOP
Summary
Experienced healthcare and community services professional with strong leadership capability and extensive hands-on support experience. Proven ability to lead large teams, coordinate complex care services, and deliver client-centred support with compassion and professionalism. Recognised for reliability, strong decision-making, and maintaining high-quality service outcomes across diverse environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Nurse’s Aide and Kitchen Hand
Lynvale Nursing Home, NSW
- Previous roles include Nurse’s Aide and Kitchen Hand (Lynvale Nursing Home, NSW), Process Worker/Machine Operator (Perrailli Cables), Produce Grader, and Cook/Cleaner/Van Driver (Kīhanga Reo). These roles strengthened a strong work ethic, teamwork, safety awareness, and commitment to service.
Coordinator
Te Puna Ora o Mataatua
05.2018 - 11.2025
- Provided strategic coordination of care services for 137 clients with diverse and complex needs
- Led, supervised, and supported up to 210 support workers across multiple services
- Designed and managed complex rosters aligned to individual client requirements and funding
- Conducted in-home assessments to determine client needs and appropriate staffing
- Allocated staff based on skill set, care plans, and cultural fit
- Managed referrals, funding approvals, and service agreements
- Ensured accurate reporting, compliance, and quality service delivery
- Processed timesheets and coordinated payroll for support workers
- Served as the key liaison between clients, families, and staff
- Demonstrated strong leadership in resolving issues and maintaining service continuity
Support Worker
HealthCare New Zealand
05.2011 - 05.2018
- Delivered high-quality in-home support to clients
- Assisted with daily living tasks, meal preparation, and household management
- Recorded and monitored medication intake accurately
- Followed individual care plans to promote client wellbeing and independence
- Built trusting relationships through compassionate and respectful care
Education
Trident High School
Skills
Leadership and supervision of large, multidisciplinary teams
Certification
- New Zealand Certificate in Health and Wellbeing (Level 2)
- New Zealand Certificate in Health and Wellbeing (Level 3)
- First Aid Certificate
Languages
Maori
Native or Bilingual
Timeline
Coordinator
Te Puna Ora o Mataatua
05.2018 - 11.2025
Support Worker
HealthCare New Zealand
05.2011 - 05.2018
Nurse’s Aide and Kitchen Hand
Lynvale Nursing Home, NSW
Trident High School