Pani Melbourne
Whakatane,BOP
Summary
Experienced healthcare and community services professional with strong leadership capability and extensive hands-on support experience. Proven ability to lead large teams, coordinate complex care services, and deliver client-centred support with compassion and professionalism. Recognised for reliability, strong decision-making, and maintaining high-quality service outcomes across diverse environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Nurse’s Aide and Kitchen Hand
Lynvale Nursing Home, NSW
NSW
- Previous roles include Nurse’s Aide and Kitchen Hand (Lynvale Nursing Home, NSW), Process Worker/Machine Operator (Perrailli Cables), Produce Grader, and Cook/Cleaner/Van Driver (Kīhanga Reo). These roles strengthened a strong work ethic, teamwork, safety awareness, and commitment to service.
Coordinator
Te Puna Ora o Mataatua
05.2018 - 11.2025
- Provided strategic coordination of care services for 137 clients with diverse and complex needs
- Led, supervised, and supported up to 210 support workers across multiple services
- Designed and managed complex rosters aligned to individual client requirements and funding
- Conducted in-home assessments to determine client needs and appropriate staffing
- Allocated staff based on skill set, care plans, and cultural fit
- Managed referrals, funding approvals, and service agreements
- Ensured accurate reporting, compliance, and quality service delivery
- Processed timesheets and coordinated payroll for support workers
- Served as the key liaison between clients, families, and staff
- Demonstrated strong leadership in resolving issues and maintaining service continuity
Support Worker
HealthCare New Zealand
05.2011 - 05.2018
- Delivered high-quality in-home support to clients
- Assisted with daily living tasks, meal preparation, and household management
- Recorded and monitored medication intake accurately
- Followed individual care plans to promote client wellbeing and independence
- Built trusting relationships through compassionate and respectful care
Education
Trident High School
Skills
Leadership and supervision of large, multidisciplinary teams
Client assessment, care planning, and service coordination
Rostering, scheduling, and workforce optimisation
Staff mentoring, guidance, and performance support
Reporting, documentation, and compliance management
Funding coordination, referrals, and service allocation
Payroll processing and timesheet management
Medication recording and basic health monitoring
Strong communication with clients, whānau, and stakeholders
Compassionate, client-centred, and culturally responsive care
High-level organisation, problem-solving, and time management
Certification
- New Zealand Certificate in Health and Wellbeing (Level 2)
- New Zealand Certificate in Health and Wellbeing (Level 3)
- First Aid Certificate
Languages
Maori
Native or Bilingual
Timeline
Coordinator
Te Puna Ora o Mataatua
05.2018 - 11.2025
Support Worker
HealthCare New Zealand
05.2011 - 05.2018
Nurse’s Aide and Kitchen Hand
Lynvale Nursing Home, NSW
Trident High School