Pania Tangira

OFFICE ADMIN | CUSTOMER SERVICE REPRESENTATIVE

• Managed digital and physical file systems.
• Prepares invoices and account statements in XERO
• Handled customer inquiries through phone, email, and face-to-face interactions.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

BILLING AND COLLECTIONS

• Oversaw collections to ensure timely payments.
• Received, sorted, and distributed incoming mail.
• Verified accuracy of billing data and corrected discrepancies.
• Executed billing tasks and recorded information in company databases.
• Oversaw accounts to spot outstanding payments.
• Implemented strategies to ensure prompt payments.
• Resolve billing issue

FIBRE AND SOLOR SALES REPRESENTATIVE

• Actively seek out potential customers through door to door and outbound calls
• Clearly explain the advantages of fibre internet and solar energy
• Build and maintain positive relationships with clients.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Participated in training programs to enhance product knowledge and customer service skills.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Communicated with clients and customers to gather, provide and share updated information on products and services.