Pankaj Arora
Flat 1/91 Waikawa Road, Picton,New Zealand
Summary
Banker and Hospitality Professional with a strong track record of delivering operational excellence in fast-paced, customer-focused environments. Results-driven leader with experience in banking and food service management, combining financial awareness, risk understanding, and strategic thinking to support business performance and customer outcomes through commitment to continuous improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Picton Pizza and Kebab
Picton, New Zealand
05.2023 - Current
- Giving customer services
- Preparing time sheet and roster of all employees
- Maintain stock on daily basis
- Ensure the store meets all health and safety regulations, including food safety, workplace safety, and proper sanitation.
- Implement marketing strategies to increase store visibility and customer base, such as social media promotions.
Cluster Relationship Manager
Axis Bank
Jalandhar, Jalandhar
01.2023 - 03.2023
- Managed client relationships to enhance customer satisfaction and retention.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Implemented CRM systems for tracking client interactions and improving service delivery.
Branch Manager
Axis Bank
Kapurthala, India
05.2021 - 01.2023
- Ensuring achievement of assigned business/operations budgets
- Ensuring error free environment for both business and operations leading to complied business
- Ensuring achievement of branch's targets by keeping track of branch performances across trust accounts
- Ensuring 100% complaint branches by regular review of branches various compliance parameters.
- Ensuring co-ordination amongst all channel partners to support branch banking team for 100% achievements.
- Keeptrack of all the inflows and outflows in the branches to control and win-back clients.
Branch Operation Manager
Axis Bank
Punjab, Jalandhar
11.2010 - 03.2021
- Oversaw daily branch operations, ensuring compliance with banking regulations.
- Resolved customer complaints promptly to enhance satisfaction.
- Managed inventory levels for cash supplies and resources effectively.
- Maintained branch files in accordance with recordkeeping and compliance standards.
- Performed routine audits of operations to pinpoint areas for improvement.
Personal Banker (Sales)
HDFC BANK
Punjab, India
03.2010 - 11.2010
Education
M B A - Finance and marketing
Punjab Technical University
Jalandhar, India01-2007
Post Graduate Diploma in Computer Applications
DAV College, India
01-2004
B.COM -
DAV COLLEGE, India
01-2003
Skills
Skilled in team leadership, operational management, and data-driven decision-making, with a proven ability to analyses performance, streamline processes, and improve efficiency Recognised for fostering high-performing teams, strengthening service standards, and implementing customer-centric strategies for excellent customer experiences
Personal Information
- Date of Birth: 07/15/83
- Gender: Male
- Nationality: Indian
- Place of Birth: Punjab
Certification
Basic Food & Safety & Hygiene Training
Timeline
Store Manager
Picton Pizza and Kebab
05.2023 - Current
Cluster Relationship Manager
Axis Bank
01.2023 - 03.2023
Branch Manager
Axis Bank
05.2021 - 01.2023
Branch Operation Manager
Axis Bank
11.2010 - 03.2021
Personal Banker (Sales)
HDFC BANK
03.2010 - 11.2010
M B A - Finance and marketing
Punjab Technical University
Post Graduate Diploma in Computer Applications
DAV College, India
B.COM -
DAV COLLEGE, India