Summary
Overview
Work History
Education
Skills
References
References
Timeline
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Pankaj Chauhan

Porirua,Wellington

Summary

Results-driven Retail Store Manager focused on delivering exceptional customer service and maintaining high team morale. Proficient in scheduling, in-store marketing, and merchandising, with a strong ability to resolve conflicts and address customer concerns. Effective team leader with a solid sales background, committed to motivating staff and achieving business objectives. Well-organized professional with excellent communication skills and a proactive approach to retail management.

Overview

12
12
years of professional experience

Work History

Retail Manager

Butlers chocolate café
Porirua/ Coastlands , Wellington
05.2022 - 07.2025
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Oversaw POS operations and cash management to reduce errors.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Coordinated staff meetings to discuss performance and improve team dynamics.
  • Managed daily operations of the store, including opening and closing procedures.

Store Manager

The Coffee Club
Porirua, Wellington
05.2015 - 05.2022
  • Trained and developed team members on customer service standards.
  • Coordinated staff schedules to meet business needs and maximize coverage.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Receptionist

President Hotel
Chandigarh, Sector 26
08.2013 - 09.2014
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs, and directed to appropriate personnel.
  • Communicated with vendors to place and receive orders, request maintenance services, and deliver instruction on behalf of office management.
  • Prepared, compiled, and filed documents as well as reports presented to various parties.
  • Followed security procedures, issued visitor badges, monitored logbooks, and reported irregularities.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

Education

Graduate Diploma - Applied Business Studies: Business Management

Whitreia Community Polytechnic
Wellington
07.2017

Associate of Arts - Bachelor of Arts

Manav Bharti University
HP

Skills

  • Customer service
  • Cash management
  • Team training and development
  • Operations management
  • Attention to detail
  • Cleanliness
  • Opening and closing duties
  • Order taking
  • Beverage preparation
  • Safe food handling practices
  • Staff training

References

References available upon request

References

References available upon request.

Timeline

Retail Manager

Butlers chocolate café
05.2022 - 07.2025

Store Manager

The Coffee Club
05.2015 - 05.2022

Receptionist

President Hotel
08.2013 - 09.2014

Graduate Diploma - Applied Business Studies: Business Management

Whitreia Community Polytechnic

Associate of Arts - Bachelor of Arts

Manav Bharti University

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