Pankaj Kumar
Auckland,AUK
Summary
Adept at driving customer satisfaction, I excelled in technical troubleshooting and complaint handling at ROCKET POS LTD, enhancing support efficiency. My proactive approach in schedule management and CRM software utilization streamlined operations, significantly improving service delivery. My skills in team collaboration and customer relations fostered a positive environment, achieving notable success in complex problem-solving and multitasking.
Overview
2
2
years of professional experience
Work History
ICT Customer Support
ROCKET POS LTD
09.2023 - 08.2024
- Determined job urgency and priorities to satisfy customer requirements.
- Troubleshot and resolved customer complaints and issues.
- Adhered to company policies, procedures and system documentation requirements.
- Collaborated and maintained communications with sales representatives on customer-related issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configure Hardware and Software Like Eftpos and Point of Sale
- Educate customer about software
Customer Service and Planner
Trailored Trucking Services Private Limited
12.2022 - 08.2023
- Confirmed excellent customer service by quickly resolving customer concerns.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
Education
Bachelors of Commerce -
DAV COLLEGE
JALANDHAR, INDIA05.2019
+2 -
THE GURUKUL SCHOOL
JALANDHAR, INDIA03.2016
Skills
- Complaint Handling
- Training and mentoring
- Schedule Management
- Customer Relations
- Problem-Solving
- Multitasking and Organization
- CRM Software
- Team Collaboration
- Technical Troubleshooting
- Device Installation
- Software configuration
- MS Office
Singing
I Love music and singing. I like all type of music. But Mostly I like Indian Classic music.
I also created one song and will create in future.
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Professional Working
Timeline
ICT Customer Support
ROCKET POS LTD
09.2023 - 08.2024
Customer Service and Planner
Trailored Trucking Services Private Limited
12.2022 - 08.2023
Bachelors of Commerce -
DAV COLLEGE
+2 -
THE GURUKUL SCHOOL
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