Pankit Thaker
Auckland,Hillsborough
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
Work History
Fresh Foods Supervisor
Progressive Enterprises Ltd
12.2022 - Current
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Managed daily operations, including opening/closing procedures, staff scheduling, and adherence to store policies.
- Improved overall efficiency through effective delegation of tasks among team members based on individual strengths.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Identified potential risks within workspaces or processes, implementing corrective actions to minimize hazards and ensure a safe work environment for all employees.
- Received frequent positive feedback from customers regarding outstanding service and product quality.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
Store Manager
JHR Group Ltd
12.2017 - 12.2022
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Cashier
Cee Ess Holding
12.2015 - 12.2017
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Counted money in drawers at beginning and end of each shift.
Education
Diploma In Business Management Level 7 - Business Administration And Management
Ntec Institute Of Business & Technology
Auckland12.2015
Skills
- Product Merchandising
- Coordination of inventory
- Departmental Procedures
- Performance Reviews
- Special Promotions Planning
- Team leadership and coaching
- Retail Merchandise Quality Standards
- Order Management
Accomplishments
- Supervised team of 5 staff members.
- Exceeded monthly store sales goals 6 months in a row.
- Documented and resolved customer complaints which led to enhanced the reputation of store and business brand.
Sports, Gardening.
I like to watch ad play cricket in my leisure time.
By doing gardening I am getting much positive vibe.
Languages
English
Full Professional
Gujarati
Full Professional
Hindi
Full Professional
Timeline
Fresh Foods Supervisor
Progressive Enterprises Ltd
12.2022 - Current
Store Manager
JHR Group Ltd
12.2017 - 12.2022
Customer Service Cashier
Cee Ess Holding
12.2015 - 12.2017
Diploma In Business Management Level 7 - Business Administration And Management
Ntec Institute Of Business & Technology
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