Pankkaj Bhardwaj
Christchurch,New Zealand
Summary
Enterprising Retail Store Manager with a strong record of effectively leading business operations. A strategic thinker and tactical decision-maker, driven by a passion for customer service and exceeding expectations. Demonstrates creative problem-solving skills to de-escalate challenging situations and drive positive organizational change.
Overview
18
18
years of professional experience
Work History
Retail Store Manager
Big Daddys Liquor (NZ)
07.2015 - Current
- Hold a General Manager Certificate (LCQ)
- Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized
- Focused on maximizing the customers shopping experience.
Retail Assistant Manager
Super Liquor (NZ)
10.2013 - 07.2015
- Handle Food safety & Safety procedure
- Responsible for overseeing the entire store operations
- Responsible for the daily managing of staff and the assigning of duties
- Maintaining Health & Safety standards and Food safety standards of my Store
- Managing up to 4 members of staff.
Retail Assistant Manager
Kiwi Liquor (NZ)
06.2013 - 09.2013
- Goods received including stock receiving and reconciling the stock figures with Invoice
- Stock management including maintaining of stock up re-order level, stock filling, stock display, writing queries of customers for new range to add in
- Ensure stock is well presented and any promotional material is used effectively including use of product display.
CSR
Z Service Station
06.2011 - 06.2013
- Handle Food safety & Safety procedure
- Managing the cash-handling till
- Stock taking and merchandising
- Excellent in customer service and problem solving
- Handled opening and closing a store.
Team Leader
Vodafone India
05.2006 - 01.2011
- Taking care of the Customers, Dealers, RM's, Distributors, Small Shops
- Managing and handling team of 40CSR
- Maintaining and developing relationship with Customers and CSR
- Team Motivation and Counseling as a key for team building and team performance
- Assisting executives on escalated cases and if required handling them
- Maintain CSR performance report and share with them on daily, weekly, and monthly basis
- To get the repeat calls reduced on the help line by providing appropriate resolution to the customers.
Education
Graduate Diploma in Business Management Level 7 -
WINTEC - Waikato Institute of Technology
07.2012
Bachelor's Degree in Humanities -
Punjab University India
02.2003
Skills
- Highly motivated
- Stockroom Management
- Decision-making skill
- Friendly and outgoing
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Dependable and reliable
Children
1
Children age
8
Socialactivity
IHC - In Your Community, Hamilton, Volunteer, Worked as volunteer to support people with an intellectual disability through one-to-one friendship.
Personal Information
- Date of Birth: 09/18/1982
- Driving License: Full Licence
- Marital Status: Married
References
Available upon request
Timeline
Retail Store Manager
Big Daddys Liquor (NZ)
07.2015 - Current
Retail Assistant Manager
Super Liquor (NZ)
10.2013 - 07.2015
Retail Assistant Manager
Kiwi Liquor (NZ)
06.2013 - 09.2013
CSR
Z Service Station
06.2011 - 06.2013
Team Leader
Vodafone India
05.2006 - 01.2011
Graduate Diploma in Business Management Level 7 -
WINTEC - Waikato Institute of Technology
Bachelor's Degree in Humanities -
Punjab University India
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