Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Pankti Doshi

Auckland

Summary

Dynamic and results-driven professional with extensive experience at The Cosmetic Clinic, excelling in laser treatments and team leadership. Proven ability to enhance client satisfaction through outstanding care and relationship building. Skilled in microneedling and adept at mentoring staff to achieve performance goals, fostering a culture of excellence and collaboration.

Overview

8
8
years of professional experience

Work History

Assistant Clinic Manager & Tier1 MTA

The Cosmetic Clinic
Manukau, Auckland
04.2022 - Current
  • Performed therapist performance evaluations, providing valuable feedback.
  • Identified areas where additional training was needed, and developed appropriate training.
  • Directed and trained team members on daily and monthly performance goals to optimize productivity.
  • Performed laser treatments in accordance with established protocols, including hair removal, skin rejuvenation, and vascular lesions.
  • Monitored clients' progress during treatments, and adjusted settings as needed.
  • I explained the treatment procedure to clients prior to the beginning of the session and answered any questions or concerns they had.
  • Attended theory training related to advances in laser technology or new treatments.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained up-to-date knowledge of company products and services.

Laser Technician

The Cosmetic Clinic
Sylvia Park, Auckland
03.2021 - 09.2022
  • Prepared clients for treatments and answered questions to improve comfort level.
  • Set up rooms, equipment and stations for clients and restocked areas between appointments.
  • Helped front desk personnel with appointments, scheduling and product sales.
  • Kept equipment clean and sanitized to protect patients from infection risks.

2IC Manager

LaserClinics St lukes
Auckland, AKL
09.2021 - 04.2022
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with Owner to develop strategies for achieving sales and profit goals.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Fostered positive employee relationships through communication, training and development coaching.

Beauty Therapist

Advance Beauty Care & Spa Therapy
Ahmedabad, Gujarat
12.2016 - 02.2018
  • Responsible for providing professional facial beauty and body treatments to customers and also creating a calm environment where they can relax Carrying out all procedures to a high standard and ensuring client confidentiality Providing guests with the highest standards of beauty care and attention Meeting and greeting customers when they arrive Summary Skills Experience Providing treatments & excellent customer care to clients Giving aftercare advice on treatments and skincare matters Ensuring the beauty salon is run efficiently and effectively Selling beauty care products at every opportunity Marketing the beauty salon by actively organizing promotional activities Keeping the Beauty Salon to a high standard of hygiene, cleanliness and tidiness Charging customers and taking payment from them Handling customer comments and complaints in a professional manner Correctly accounting for all monies taken and beauty products sold Ensuring that all equipment is in safe working order, maintained and serviced Helping client's complete a medical questionnaire before any treatments.

Education

Laser And Intense Pulsed Light Safety Course -

Skills Academy
New Zealand
03.2021

Laser Safety Certificate -

NZ Laser Safety Training
New Zealand
02.2020

Diploma in Cosmetology - Hair & Beauty

Reflection Hair & Beauty Salon
India
04.2017

Advance Diploma in Aesthetics & Hair Designing - Beauty

Orane Institute of Beauty & Wellness
India
06.2015

Some College (No Degree) - Cool Sculptor

Allergan
Auckland

Skills

  • Chemical facial peels
  • Microdermabrasion treatments
  • Microneedling expert
  • LED light therapy
  • Laser hair removal expertise
  • Advanced facial specialist
  • Leadership
  • Flexible
  • Friendly, positive attitude
  • Relationship building
  • Problem resolution
  • Outstanding client care
  • Skin analysis expert
  • Sales Techniques
  • Computer skills
  • Trained in ZINOTI, SPARK, and GUMNUT
  • Data entry
  • Multitasking
  • Team management
  • CoolSculpting (Body Contouring)
  • Time Sheet and Rostering
  • Stock Ordering and Managing
  • Team building
  • Sales strategies
  • One-on-One Coaching for Therapists

Languages

English
Native/ Bilingual

Accomplishments

Aesthetic & Balense Consultant of the year 2024

References

References available upon request.

Timeline

Assistant Clinic Manager & Tier1 MTA

The Cosmetic Clinic
04.2022 - Current

2IC Manager

LaserClinics St lukes
09.2021 - 04.2022

Laser Technician

The Cosmetic Clinic
03.2021 - 09.2022

Beauty Therapist

Advance Beauty Care & Spa Therapy
12.2016 - 02.2018

Laser And Intense Pulsed Light Safety Course -

Skills Academy

Laser Safety Certificate -

NZ Laser Safety Training

Diploma in Cosmetology - Hair & Beauty

Reflection Hair & Beauty Salon

Advance Diploma in Aesthetics & Hair Designing - Beauty

Orane Institute of Beauty & Wellness

Some College (No Degree) - Cool Sculptor

Allergan

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