Paradise Muller
Auckland,New Zealand
Summary
I am a motivated high school leaver with a track record of academic excellence looking for an opportunity to gain more hands on experience in customer service. I intend to develop professional work experience utilizing excellent communication and time management skills.
Overview
4
4
years of professional experience
Work History
Direct Sales Marketer
Tafoya & Associates (Canteen)
Auckland CBD, Auckland
05.2023 - 03.2024
- Created data reports detailing sales performance metrics for management review.
- Greeted customers and pitched monthly objectives regarding canteen (Kids with cancer)
- answered questions about products.
- Developed training materials for new staff members regarding the sale of doors.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed relationships with clients through door-to-door sales visits.
Warehouse Storeperson
NZ Post
Airport Oaks, Auckland
07.2022 - 02.2023
- Maintained business operations by communicating with coworkers and managers.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received, stored and shipped goods and materials.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Picker & Packer
PBC Foundation
Mangere, Auckland
04.2022 - 07.2022
- Confirmed items picked for orders by keying codes into system.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Tracked outgoing orders to provide shipping status to customers.
Picker & Packer
My Food Bag
Mangere, Auckland
03.2020 - 03.2022
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Pulled and packed product using various tools and equipment to meet order goals.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Labeled boxes and placed in outbound collection areas.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Customer Service Representative
Shake and Bake
Auckland, Papatoetoe
11.2019 - 02.2020
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certificate IV in Tourism - Tourism
New Zealand School of Tourism
Aiport Oaks, Auckland06.2023
NCEA Level 1, 2 & 3 -
Auckland Girls Grammar School
Auckland, NZ12.2022
Skills
- Creative Problem Solving
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Service
- Stockroom Procedures
- Shipping and Receiving Understanding
- Freight Operations
- Technologically Savvy
- Product Organization
References
- References available upon request
Timeline
Direct Sales Marketer
Tafoya & Associates (Canteen)
05.2023 - 03.2024
Warehouse Storeperson
NZ Post
07.2022 - 02.2023
Picker & Packer
PBC Foundation
04.2022 - 07.2022
Picker & Packer
My Food Bag
03.2020 - 03.2022
Customer Service Representative
Shake and Bake
11.2019 - 02.2020
Certificate IV in Tourism - Tourism
New Zealand School of Tourism
NCEA Level 1, 2 & 3 -
Auckland Girls Grammar School
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