PARAMJEET KAUR
Auckland,Mount Roskill
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.I am creative and innovative, with years of experience in retail.
I have worked in different situations in my work history throughout the years and always ready to take on new and challenging roles.
Overview
8
8
years of professional experience
Work History
Checkouts & Lotto Operator
Pak N Save
Hastings, HKB
01.2024 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Checkouts Supervisor
New World
Havelock North, HKB
11.2021 - 11.2023
- Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Processed refunds and exchanges promptly according to established policies.
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Service Deli Assistant
New world
Havelock North
01.2021 - 11.2021
- Worked as a team member to provide the highest level of service to customers
- Highly organized and efficient
- Able to priorities and handle multiple tasks
- Prepared sandwiches, salads or other specialty foods following established recipes.
- Assisted customers with product selection and special orders.
- Answered questions about products or services offered by the store.
- Followed food safety procedures when handling, storing and preparing food items.
- Adhered to company policies and procedures regarding safety, sanitation and security measures.
- Maintained cleanliness of the service deli area including countertops, shelves, display cases and equipment.
Duty Manager
Magpies Bar and TAB
Hastings
01.2016 - 01.2020
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Oversaw daily operations of the sports bar, ensuring smooth functioning and high quality customer service.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Handled customer's inquiries and resolved any issues or complaints.
Education
Diploma in Business Level 7 -
Regent International college
Auckland01.2015
Skills
- Knowledge in computer MS Office (MS Word, Spreadsheet, PowerPoint, Excel)
- Ability to communicate effectively in Oral and written English
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
Timeline
Checkouts & Lotto Operator
Pak N Save
01.2024 - 06.2024
Checkouts Supervisor
New World
11.2021 - 11.2023
Service Deli Assistant
New world
01.2021 - 11.2021
Duty Manager
Magpies Bar and TAB
01.2016 - 01.2020
Diploma in Business Level 7 -
Regent International college
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