Paramvir Singh
Auckland,AUK
Summary
Results-oriented manager with extensive experience in team leadership and customer engagement at Sals Pizza. Demonstrated success in enhancing operational efficiency and profitability through effective problem-solving and budget management. Expertise in analytical decision-making and team development, driving high performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Manager
Sals Pizza
Highland Park, New Lynn, Birkenhead
04.2024 - Current
- Motivated employees to boost productivity and engagement in workplace.
- Accomplished various tasks within established timeframes, ensuring operational efficiency.
- Maintained organized, safe environments for employees and patrons.
- Resolved disputes promptly, fostering open communication to enhance customer satisfaction.
- Controlled costs to maintain budget compliance and increase profits.
- Built high-performing teams through strategic recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively to optimize financial performance while investing in essential resources for growth.
- Streamlined workflows by identifying bottlenecks and implementing targeted solutions.
Sales Associate
Noel Leeming
Wellington, WGN
08.2022 - 12.2023
- Developed strong relationships with customers to promote loyalty and repeat visits.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Administered returns, exchanges, and refunds according to established store guidelines.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Displayed calm demeanour while addressing issues in high-pressure environments.
- Assisted customers in finding products and checking inventory at different locations.
- Ensured product availability by rotating stock and restocking shelves regularly.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Vending Manager
Coca Cola Amatil
Wellington, WGN
03.2018 - 08.2022
- Recorded sales progress in Salesforce database.
- Called and followed up with clients until final sales closed.
- Managed successful client relationships through consistent communication and prompt issue resolution.
- Developed comprehensive sales plans to achieve consistent year-over-year growth in the B2B market segment.
- Assessed competitors'' offerings regularly to maintain a competitive edge in the ever-changing market landscape.
- Devised competitive pricing strategies while maintaining profitability targets across all business channels.
- Delivered exceptional client presentations, showcasing product offerings and highlighting unique selling points effectively.
Education
National Diploma in Business Administration - Accounting Principles
Eastern Institute of Technology
Napier City, NZ11-2016
Skills
- Team management
- Prioritization skills
- Analytical decision-making
- Critical thinking and problem resolution
- Written and verbal communication
- Digital proficiency
- Customer segmentation
- CRM software
Timeline
Manager
Sals Pizza
04.2024 - Current
Sales Associate
Noel Leeming
08.2022 - 12.2023
Vending Manager
Coca Cola Amatil
03.2018 - 08.2022
National Diploma in Business Administration - Accounting Principles
Eastern Institute of Technology