Paramvir Singh
Wellington
Summary
Experienced with identifying new business opportunities and fostering client relationships. Utilizes strategic planning and negotiation skills to drive growth and meet company objectives. Track record of effective communication and collaboration to ensure sustained client satisfaction.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Guest Service Agent
Naumi hotels
Wellington, Wellington
08.2024 - Current
- Responsible for managing the full financial rollover of the hotel's system, ensuring all departmental accounts are balanced and reconciled accurately at the end of each day.
- Skilled in using Opera Systems for nightly financial procedures and database management, achieving 100% accuracy in end-of-day reporting.
- Efficiently handle reception duties during high-volume morning checkouts, providing exceptional guest service and ensuring smooth operations during busy periods.
- Managed group bookings to ensure seamless organization of events and accommodations.
Business Development Representative
EIMS
Auckland, Auckland
11.2023 - 05.2024
- Built and managed a robust sales pipeline by engaging prospects, nurturing relationships, and presenting tailored solutions to complex client issues.
- Conducted strategic account research, formulated hypotheses, and successfully managed multiple projects, refining product knowledge.
- Proactively planned and scheduled tasks, enhancing self-management and optimizing productivity.
- Used SalesForce and similar CRMs to handle current portfolio and prospective leads.
Property Viewing Professional
Quinovic
Wellington, Wellington
01.2023 - 09.2023
- Used InDesign and Canva to create and edit property listings, resulting in a 10% increase in views, bookings for viewings, and detailed inquiries.
- Created and delivered comprehensive property descriptions, effectively showcasing properties to clients.
- Compiled management reports and played a key role in the preparation of financial statements, ensuring accuracy and compliance.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Interislander
03.2021 - 07.2022
- Managed organizational communications through the website, emails, and phone.
- Made reservations and navigated COVID-19 related complexities.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Residential Advisor
Victoria University of Wellington's student accommodation
10.2019 - 12.2020
- Managed student data, organized events, and performed administrative tasks as a Residential Advisor.
- Provided comprehensive support to students, prioritizing their safety, well-being, and academic success.
- Supervised and mentored students to promote safety and wellbeing.
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
Social media marketing assistant
Webkik Services
09.2021 - Current
- Conceptualized and executed the 'Gulati's Flavorful Moments' UGC campaign.
- Developed and implemented tracking systems for social media campaigns, providing actionable insights.
- Skilled in using Canva, Photoshop, Instagram, TikTok, WordPress, and AI integration for enhanced productivity.
Education
Bachelor of Commerce - Tourism Management and Information Systems, Information systems
Victoria University of Wellington
Wellington, NZ 02.2019 - 06.2024
Skills
Instagram content creation
WordPress management
Artificial intelligence integration
Proficient in MS Office
Strategic sales development
Lead generation
Customer relationship management
Comprehensive understanding of products
Engaged listening
Timeline
Guest Service Agent
Naumi hotels
08.2024 - Current
Business Development Representative
EIMS
11.2023 - 05.2024
Property Viewing Professional
Quinovic
01.2023 - 09.2023
Social media marketing assistant
Webkik Services
09.2021 - Current
Customer Service Representative
Interislander
03.2021 - 07.2022
Residential Advisor
Victoria University of Wellington's student accommodation
10.2019 - 12.2020
Bachelor of Commerce - Tourism Management and Information Systems, Information systems
Victoria University of Wellington
02.2019 - 06.2024