Paras Chawla
Queenstown,New Zealand
Summary
Results-driven hospitality professional with extensive experience in motel and hotel management. Proven track record in guest services, staff management, and financial administration, consistently achieving KPI targets. Strong leadership skills demonstrated through effective oversight of daily operations and enhancement of customer satisfaction. Recognized for problem-solving abilities, communication skills, and time management, leading to significant improvements in guest experience and team efficiency.
Overview
9
9
years of professional experience
Work History
Executive Assistant Manager
Best Western Hotel Ellerslie
Auckland, Auckland
04.2023 - 02.2024
- Overhauled the guest service mechanism, enhancing customer satisfaction scores by 30% within 9 months.
- Implemented cost-saving measures across various departments, reducing expenses by 15% without compromising service quality.
- Developed and executed training programs that enhanced staff capabilities, resulting in an 18% increase in revenue.
- Monitored and managed room reservations, pricing, occupancy levels, and daily operations.
- Assisting the GM in the preparation of Front Office monthly reports, commenting on key performance indicators.
- Operated effective and accurate night audit functions in collaboration with the Financial Controller, while maintaining a customer-focused approach.
- Handled all invoices related to purchases, including requisitions, and approvals.
- Assisted in developing and implementing sales strategies to increase occupancy rates, and overall revenue.
- Managed day-to-day operations, including staff hiring, training, skill development, and job allocation for a team of approximately 30 people.
- Coordinate with the respective departments (Housekeeping, Front Office, Bar, Restaurant, and Kitchen) to maintain the cleanliness and maintenance of hotel facilities and guest services.
- Assisted in budgeting, financial planning, and cost control.
- Handled invoicing, and prepared and presented reports on revenue, expenses, and profit margins.
- Monitor and manage hotel inventory, including supplies, linens, and amenities.
Night Manager/FO Duty Manager
Holiday Inn Express Queenstown
Queenstown, Otago
04.2024 - Current
- Assisted in managing the hotel front office operations, enhancing the reputation as a market leader in individualized, customer-focused service.
- Effectively supervised all guest arrivals and departures.
- Assisted the Assistant Hotel Manager in running and actively participating in weekly Front Office meetings.
- Handled invoicing and processed payments in a timely manner.
- Making Roasters and processing Payroll for Front Office and F&B Team.
- Assisting in achieving Hotels Metrics such as Guest Heartbeat, Revpar, Loyalty Recognition, RGI, GSI etc.
- Developed and implemented new systems and standards for Night Audit operations.
Sales Specialist/Team leader
Aelia Duty Free Queenstown
Queenstown, Otago
04.2024 - 12.2024
- Identifies and targeted new market segments, resulting in a boost in sales revenue.
- Product demonstrations and presentations conducted, leading to an increase in sales overall.
- Running staff and sales promotions to successfully achieve weekly, monthly and quarterly sales targets.
- Conducted successful staff training to increase efficiency.
Rooms Division Manager (GM Leave Cover)
Barclay Suites
Auckland
02.2024 - 04.2024
- Provided coaching, mentoring, and consultations to staff to enhance overall development.
- Monitor and manage room reservations, pricing, occupancy levels and daily operations.
- Developed and implemented strategies to optimize room revenue, occupancy rates, and guest satisfaction scores.
- Managing day-to-day operations including staff hiring, training and developing staff skills.
- Coordinate with the respective departments (Housekeeping, Front office, Reservation, Maintenance) to ensure smooth running of hotel.
- Oversaw the renovation and refurbishment projects of guest rooms and public areas, ensuring minimal disruption to guests and adherence to budgetary constraints.
- Assist in budgeting, financial planning and cost control.
- Regularly inspect rooms and common areas to ensure quality.
- Resolved guest complaints and concerns promptly and effectively to ensure a positive guest experience and maintain brand reputation.
Relief Night Manager
Sofitel Queenstown
Queenstown
06.2022 - 03.2023
- Balanced hotel accounts and resolved discrepancies.
- Conducted night audits and generated financial reports.
- Handled guest needs, reservations, and changes.
- Maintained front desk efficiency during busy periods.
Motel Manager
Colonial Village Motel
Queenstown
11.2019 - 03.2023
- Oversaw all aspects of motel operations and reservations.
- Managed staff, maintained financial records, and handled procurement.
- Planned and executed marketing strategies to maximize occupancy.
- Ensured high standards of customer service.
- Addressed customer concerns and maintained cleanliness standards.
- Maintained stock levels and ensured compliance with legal requirements.
Restaurant Manager
Pita Pit Parnell
Auckland, Auckland
01.2018 - 11.2019
- Managed daily operations, finances, and staff.
- Maintained food hygiene standards and handled customer service.
- Oversaw inventory and ordering, developed schedules, and managed catering.
- Ensured adherence to Food Control Plans and organized special functions.
Assistant Restaurant Manager
Pita Pit Parnell
Auckland, Auckland
02.2016 - 01.2018
- Managed daily operations, finances, and staff.
- Maintained food hygiene standards and handled customer service.
- Oversaw inventory and ordering, developed schedules, and managed catering.
- Ensured adherence to Food Control Plans and organized special functions.
Education
Advanced Diploma - Hotel Management
Quantum Education Group
Auckland, New Zealand01.2015
Certificate - Manager's Certificate
ServiceIQ
New Zealand03-2025
Certificate - License Controller
ServiceIQ
New ZealandSkills
- Customer service
- Staff training
- Payroll administration
- Revenue management
- Budget management
- Sales strategies
- Guest relations
- Operational efficiency
- Reservations management
- Strong leadership
Accomplishments
- Guest satisfaction excellence - Led the team to win a regional award for guest satisfaction, recognizing our commitment to service excellence
- Revenue Increase Initiative - initiated a cross-selling strategy that resulted in an 18% increase in annual revenue at Best Western Ellerslie
- Loyalty program success - initiated a loyalty recognition program strategy that significantly boosted repeat clientele and helped in achieving the brand loyalty program metrics
Visa Status
NZ Resident
Timeline
Night Manager/FO Duty Manager
Holiday Inn Express Queenstown
04.2024 - Current
Sales Specialist/Team leader
Aelia Duty Free Queenstown
04.2024 - 12.2024
Rooms Division Manager (GM Leave Cover)
Barclay Suites
02.2024 - 04.2024
Executive Assistant Manager
Best Western Hotel Ellerslie
04.2023 - 02.2024
Relief Night Manager
Sofitel Queenstown
06.2022 - 03.2023
Motel Manager
Colonial Village Motel
11.2019 - 03.2023
Restaurant Manager
Pita Pit Parnell
01.2018 - 11.2019
Assistant Restaurant Manager
Pita Pit Parnell
02.2016 - 01.2018
Advanced Diploma - Hotel Management
Quantum Education Group
Certificate - Manager's Certificate
ServiceIQ
Certificate - License Controller
ServiceIQ
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