Paratene Edwards
Pokeno,WKO
Summary
Dynamic General Manager with a proven track record at Ride And Kai, excelling in customer service and food safety management. Expert in training staff to enhance performance and streamline operations, resulting in improved service efficiency. Adept at problem-solving and inventory management, ensuring high-quality dining experiences in a fast-paced environment.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
General Manager of Food Service
Ride And Kai
Mangere, Auckland
06.2021 - 01.2026
- Oversaw daily operations of food service department for high-volume venue.
- Managed staff scheduling and training for optimal service efficiency.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Inspected dining and serving areas for cleanliness and proper setup.
- Developed and implemented standard operating procedures for food preparation.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
Kitchen Hand
Papatoetoe West Primary School
Papatoetoe, Auckland
04.2019 - 11.2020
- Maintained cleanliness of kitchen equipment and work areas.
- Followed safety and hygiene protocols in food handling processes.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Distributed food to waiters and waitresses to serve customers.
Education
Southern Cross Campus School
Māngere , Auckland Skills
- Interpersonal skills
- Serve customers
- Problem-solving aptitude
- Food storage
- Customer service
- Equipment management
- Food preparation
- Food safety management
- Inventory management
- Food safety
Timeline
General Manager of Food Service
Ride And Kai
06.2021 - 01.2026
Kitchen Hand
Papatoetoe West Primary School
04.2019 - 11.2020
Southern Cross Campus School