PARAVJOT KAUR
Manukau,AUK
Summary
I’m excited to kickstart my professional journey beyond just a career in accounting. With a degree in accounting and a minor in business law, I have a solid foundation in financial principles and legal frameworks.
During my internship as a Commercial Planner at The Warehouse Group, I worked on budget setting, data
forecasting, which sharpened my analytical and strategic thinking skills. My retail experience has also
strengthened my customer service and leadership abilities. I’m committed to bringing my diverse skills and
attention to detail to a dynamic role where I can make a real impact and explore different career opportunities.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
ASB Bank Ltd
11.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Internship - Commercial Planner
The Warehouse Group
08.2024 - 10.2024
- Setting budgets and reviewing plans
- Planning and forecasting data including promotions
- Communicating data and strategy to key stakeholders
- Analysing product performance trends and making recommendations for improvement
Price Integrity
The Warehouse Ltd
06.2022 - 11.2024
- Providing price accuracy by ensuring all pricing in store is correct.
- Assisting manager with visual merchandising and refits for trade events.
- Addressing customer inquiries and assisting on shop floor.
- Conducted comprehensive market research to identify optimal pricing opportunities.
Keyholder/ 3IC
Warehouse Stationery
02.2021 - 02.2022
- Assisting in managing daily operations including cash handling
- Provided excellent customer service, addressing inquiries and resolving issues.
- Advising and guiding customers with technology products.
- Managed opening and closing procedures to ensure security and readiness of store.
- Assisted with inventory management by conducting regular stock checks.
Shift Supervisor
Mc Donald's
01.2018 - 02.2021
- Overseeing daily shift operations
- Managing a team of crew members
- Ensuring efficient service and quality food production
- Maintaining cleanliness and sanitation standards
- Manage and monitor inventory levels
Education
Bachelor of Business - Accounting
Auckland University of Technology
Auckland, NZ12-2024
Skills
- Teamwork and cooperation
- Microsoft office
- Team leadership and motivation
- Time management
- Decision-making
- Cash handling
Languages
Punjabi
Native or Bilingual
Timeline
Customer Service Specialist
ASB Bank Ltd
11.2024 - Current
Internship - Commercial Planner
The Warehouse Group
08.2024 - 10.2024
Price Integrity
The Warehouse Ltd
06.2022 - 11.2024
Keyholder/ 3IC
Warehouse Stationery
02.2021 - 02.2022
Shift Supervisor
Mc Donald's
01.2018 - 02.2021
Bachelor of Business - Accounting
Auckland University of Technology
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