PARDEEP KUMAR
Auckland,AUK
Summary
To associate with a progressive organization that gives scope to update knowledge and skills according to latest trend and be a part of team that dynamically work towards growth of organization and gains satisfaction there of. Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
21
21
years of professional experience
Work History
Residence Site Engineer
CMS IT Services
08.2007 - 01.2008
- IT support provides to Airtel
- Recorded daily events and activities in site diary to evaluate process and improve productivity
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed
- Ordered and tracked delivery of construction materials and supplies from vendors.
- Developed SOPs and change controls pertaining to setup, maintenance and operation of equipment, facility and utilities.
Service Delivery Manager
Paysquare HR Services Private Limited
06.2021 - Current
- Handling project of Reliance life Insurance of North Region covering More than 140 branches
- Handle customer queries/escalations and also notifying supervisors & stakeholders wherever required
- Periodically conducting meetings to review service level performance and prepare MOM tracking till closure
- Ensuring all machines is hardened as per company security policy
- Creating awareness of procedures to all concerned on system access & IT usage guidelines
- Monitoring & Controlled IT asset movement
- Maintaining Vendor Contact Details and Escalation Details/Matrix, Preventive Maintenance Schedule
- Provide First Level support for all Server related calls and typical calls escalated to Server Team
- Monitoring & managing Network links of north zone
- Responsible for understanding and Implementing Corporate / Regional IT Strategies and Guidelines
- Lead and ensure Corporate Guidelines to Information Security are understood, Implemented and followed
- Network Maintenance & Support
- Monitoring and ensuring SLA commitments by various service providers
- Vendor Management
- Ensure adherence to processes around System and Information Security
- Ensure timely setup of IT Infrastructure in new Branch Offices plan for North India
- Ensure adequate technology support to all Branch Offices of North India
- Coordinated and led internal and external site team meetings
- Maintained proper staffing levels to guarantee timely and accurate deliveries
- Managed third-party contracts to drive delivery of required services
- Coordinated and led internal and external site team meetings.
Service Delivery Manager
Pentagon System & Services Pvt Ltd
04.2016 - 06.2021
- Handling the project of Reliance life Insurance of North Region covering More than 140 branches
- Handle customer queries/escalations and also notifying the supervisors & stakeholders wherever required
- Periodically conducting meetings to review the service level performance and prepare MOM tracking till closure
- Ensuring all the machines is hardened as per company security policy
- Creating awareness of procedures to all concerned on system access & IT usage guidelines
- Monitoring & Controlled IT asset movement
- Maintaining Vendor Contact Details and Escalation Details/Matrix, Preventive Maintenance Schedule
- Provide First Level support for all Server related calls and typical calls escalated to Server Team
- Monitoring & managing the Network links of north zone
- Responsible for understanding and Implementing Corporate / Regional IT Strategies and Guidelines
- Lead and ensure Corporate Guidelines to Information Security are understood, Implemented and followed
- Network Maintenance & Support
- Monitoring and ensuring SLA commitments by various service providers
- Vendor Management
- Ensure adherence to processes around System and Information Security
- Ensure timely setup of the IT Infrastructure in the new Branch Offices plan for North India
- Ensure adequate technology support to all the Branch Offices of North India
Service Delivery Manager
PCS Computer Ltd
05.2008 - 03.2016
- Handling the project of Reliance life Insurance of North Region covering More than 140 branches
- Handle customer queries/escalations and also notifying the supervisors & stakeholders wherever required
- Periodically conducting meetings to review the service level performance and prepare MOM tracking till closure
- Ensuring all the machines is hardened as per company security policy
- Creating awareness of procedures to all concerned on system access & IT usage guidelines
- Monitoring & Controlled IT asset movement
- Maintaining Vendor Contact Details and Escalation Details/Matrix, Preventive Maintenance Schedule
- Provide First Level support for all Server related calls and typical calls escalated to Server Team
- Monitoring & managing the Network links of north zone
- Responsible for understanding and Implementing Corporate / Regional IT Strategies and Guidelines
- Lead and ensure Corporate Guidelines to Information Security are understood, Implemented and followed
- Network Maintenance & Support
- Monitoring and ensuring SLA commitments by various service providers
- Vendor Management
- Ensure adherence to processes around System and Information Security
- Ensure timely setup of the IT Infrastructure in the new Branch Offices plan for North India
- Ensure adequate technology support to all the Branch Offices of North India
IT Engineer
FMS
01.2008 - 04.2008
- Managing the Software/Hardware related to the office
- Solving Customer queries at the Branch related to Internet & MS Office
- Installation & troubleshooting of Leaser Printers
IT Engineer
Access Infotech
06.2007 - 01.2008
- Troubleshooting Windows 2003 servers /XP Professional workstations
- Performing daily maintenance of a network of approximately 110 mixed mode Windows workstations and 1 server
- Responsible for L 1 level escalations for all system and applications related issues which may results into partial or complete downtime of processes
- Installation of Network Printers
- Providing access and security to shared folders
- Backup server data on daily basic using DDS4 tape drive & generate reports
- Configuration of the Remote Desktop for remote and local users
- Configuration & troubleshooting of E-mail clients (MS-Outlook 2003 (POP 3) & Lotus Notes 8.0.1)
- Installation of Antivirus Server & Client software (Trend micro)
- Working with the team in carrying out installations, upgrades, patch management
- Interacting with team members and vendors about technical/general issues to maximize the benefit of the product
Supervisor
Sarcom
01.2005 - 06.2007
- Manage worker team
- Dealing with customer about product or Feature.
IT Executive
ICICI Prudential
03.2003 - 12.2004
- Configuration of the Remote Desktop for remote and local users
- Handle printer or desktop support
- Handle Ms office or lotus Software.
Education
Bachelor of Arts - Bachelor of Arts
The Global Open University
Nagaland2011
Health Sanitary Inspector Haryana, Polytechnic
Haryana Polytechnic 07.2011
Certification Score -
Computer Hardware CMS Computer Ltd
CMS Computer LTD2007
CCNA - Cisco Certified Network Associate
Microsoft
Ludhiana2007
MCSA - Microsoft Certified Solutions Associate (MCSA)
Microsoft
Ludhiana2007
A+ certification from cms -
CMS
Delhi2006
N+ Certification From Novel - N+ Certification From Novel
CMS
CMS IT Services2006
B.A. - Ist
Kurukshetra University
Kurukshetra Universty2005
Computer Appreciation Course -
Microsoft
Karnal2002
Intermediate -
S.B.S Sen. Sec School(CBSE)
Karnal2000
Skills
- SUMMARY OF SKILLS & EXPERIENCE
- Graduate with over 12 year experience in the field of IT, Vendor Management, Asset Management, and Admin
- TECHNICAL SKILLS:
- Protocols/services TCP/IP, DHCP, DNS
- Network H/w Switch & Router Configuration (Using ISDN & Lease Line Ex - Cisco 2800,1700 & 2600 Series), LAN Cabling, Troubleshooting
- Desktop H/w Troubleshooting & installation h/w & peripheral device
- Server
- Management Installation of 2003 server using raid device, Backup & Restore Ads and all that
- E-Mails
- Configuration
- Lotus notes ID configuration, Replication setting, Local replication, archive mail & other settings
- Configure Ms outlook 2003 & outlook express using Exchange server & POP3 mails & Backup –Restore mails
- Printers Troubleshooting & Repairing Dot matrix, Line printer & Leaser printer
- Staff supervision
- Cost reduction
Timeline
Service Delivery Manager
Paysquare HR Services Private Limited
06.2021 - Current
Service Delivery Manager
Pentagon System & Services Pvt Ltd
04.2016 - 06.2021
Service Delivery Manager
PCS Computer Ltd
05.2008 - 03.2016
IT Engineer
FMS
01.2008 - 04.2008
Residence Site Engineer
CMS IT Services
08.2007 - 01.2008
IT Engineer
Access Infotech
06.2007 - 01.2008
Supervisor
Sarcom
01.2005 - 06.2007
IT Executive
ICICI Prudential
03.2003 - 12.2004
Bachelor of Arts - Bachelor of Arts
The Global Open University
Health Sanitary Inspector Haryana, Polytechnic
Certification Score -
Computer Hardware CMS Computer Ltd
CCNA - Cisco Certified Network Associate
Microsoft
MCSA - Microsoft Certified Solutions Associate (MCSA)
Microsoft
A+ certification from cms -
CMS
N+ Certification From Novel - N+ Certification From Novel
CMS
B.A. - Ist
Kurukshetra University
Computer Appreciation Course -
Microsoft
Intermediate -
S.B.S Sen. Sec School(CBSE)
Similar Profiles
Shaik ReshmaShaik Reshma
Customer Support Engineer at CMS IT ServicesCustomer Support Engineer at CMS IT Services
Ruthvik Reddy PaidiRuthvik Reddy Paidi
Associate Software Engineer at CMS IT ServicesAssociate Software Engineer at CMS IT Services
Murtuza BoxwalaMurtuza Boxwala
Manager & Regional Talent Acquisition Lead at CMS IT ServicesManager & Regional Talent Acquisition Lead at CMS IT Services