Pardeep Kumar
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Senior Sales Representative
Professional Sales Ltd.
03.2023 - Current
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Identified customer needs by asking appropriate, open-ended questions.
Assistant Manager
Yes Bank
04.2022 - 09.2022
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Developed strategy to increase sales and drive profits.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Rural Sales Representative
HDB Financial Services
01.2020 - 12.2021
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
Relationship Executive
Calibehr Business Support And Services Pvt. Ltd.
04.2019 - 08.2019
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Conducted field visits and met corporate customers for business development.
Education
Master Of Business Administration - Finance
Chaudhary Ranbir Singh University
Jind, Haryana, India, 12611206.2018
Bachelor Of Business Admin. - Marketing
Kurukshetra University
Kurukshetra, India05.2016
Skills
- Market Research
- Closing Strategies
- Outbound Sales Calling
- Client Account Management
- Cold Calling
- Sales Goals
- Sales Development
- Product and Service Knowledge
- Customer Support
- Serve Customers
Languages
Punjabi
Full Professional
Hindi
Full Professional
English
Full Professional
Interests
- Gym Workouts
- Dancing
- Team Sports
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Adventure Travel
- Road Trips
- Train Travel
- Playing Sports
- Running
- Youth Development Programs
Awards
First position in inter collegiate circle style kabaddi championship.
Third position in All India inter university circle style kabaddi championships.
Timeline
Senior Sales Representative
Professional Sales Ltd.
03.2023 - Current
Assistant Manager
Yes Bank
04.2022 - 09.2022
Rural Sales Representative
HDB Financial Services
01.2020 - 12.2021
Relationship Executive
Calibehr Business Support And Services Pvt. Ltd.
04.2019 - 08.2019
Master Of Business Administration - Finance
Chaudhary Ranbir Singh University
Bachelor Of Business Admin. - Marketing
Kurukshetra University
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