Pardeep Rathee
Northcote Point,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Business Analyst
Woolworths NZ
11.2022 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated ad-hoc reports to evaluate specific business requirements.
Customer Service Manager
Countdown Supermarket
10.2021 - 10.2022
- Monitor daily register results; ensure that they are checked weekly to ensure that all investigations are completed correctly
- Review daily and weekly KPI measures against target and support training and coaching requirements to achieve targets
- Ensure that office procedures are carried out in a timely and accurate manner in line with company policies
- Ensure that correct recruitment policies and procedures are adhered to
- Ensure personal files and related documentation are accurate and complete
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Payroll & Office Supervisor
Countdown Supermarket
08.2018 - 10.2021
- Resolving and responding to the problems or inquiries made regarding calculations, preparation, payments, and adjustments related to payroll
- Preparing and maintaining all payroll information, including hours, rates, etc., for the outside payroll processor
- Reviewing payroll reports to verify the correctness of the payroll and preparing it for management approval
- Ensuring that withholdings and deductions associated with net pay are computed properly
- Setting up new employees, benefits, locations, and direct deposit requests in the payroll system within the specified time frame
- Preparing, organizing, reviewing, and submitting forms associated with federal, state and local authorities
- Responsible to manage the company accounts and manage the office administration
- Liaise with the stakeholders and accountants
- Providing related accounting accruals for month-end closing financial management report, detailed analyses and including financial updates, analyzing with forecasting and budgeting
- Reconciling and analyzing the general ledger accounts.
Account Receivable Officer (Intern)
KONE - New Zealand
- Prepare customer's statements, bills and invoices
- Research and analyze accounts
- Determine payment schedules with customers
- Prepare accurate monthly billing adjustments
- Investigate and resolve billing and account discrepancies
- Manage and resolve customer inquiries
- Compile data and prepare monthly reports and statements
- Followed up and allocated payments
- Performed daily reconciliations
- Resolved accounts receivable issues with customers
- Obtained credit information on customers
- Monitored credit limits
- Assisted with month-end closing.
Education
Aspire2 International
Auckland, AUKSkills
- Leadership courage
- Time Management
- Business Tracking
- Variance Analysis
- Trend Monitoring
- Process Improvement
- Team Collaboration
- Operational Reporting
- Forecasting and planning
References
● Available upon Request
Timeline
Business Analyst
Woolworths NZ
11.2022 - Current
Customer Service Manager
Countdown Supermarket
10.2021 - 10.2022
Payroll & Office Supervisor
Countdown Supermarket
08.2018 - 10.2021
Account Receivable Officer (Intern)
KONE - New Zealand
Aspire2 International
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