Arun Joshi
Summary
- I am a confident and highly organized Operations with 12 years of experience in logistics, food and trading. I have exposure to Four different workplaces. I am experienced in providing comprehensive quality customer service to businesses. I have also received an achievement award from Viridian Glass company. Professional Warehouse Manager offering 10 years of expertise in supervising and training 60 employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.
Overview
13
13
years of professional experience
Work History
Operations Manager,HOD
Service Foods NZ
01.2023 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Analyzed and reported on key performance metrics to senior management.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Specialist
Halls Refrigeration
02.2019 - 05.2022
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Tracked company equipment, tools and technology to manage inventory.
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking spreadsheets using Manhattan programme
- Encouraged and promoted ideas aligned to business needs and benefits.
- Negotiated with distributors to find quality products and best prices.
- Compiled training materials for new employees and tracked skill development.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
National Operations Coordinator
Viridian Glass
05.2014 - 01.2019
- Daily interacted with customer service or sales to understand the daily volume
- Generated financial and operational reports to assist management with business strategy.
- Scanned IGUs (Insulated Glass units) to dispatch
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Organized and coordinated truck routes
- Boosted sales and customer loyalty through incentive programs.
- Organized office operations and procedures.
- Key Achievement: Received achievement award from Viridian company.
Dispatch Supervisor
Advance Freight And Kiwi Logistics
03.2011 - 04.2014
- Supervised team of 30 employees and provided training focused on maximizing overall performance.
- Sent out drivers to assist 15 hourly callers based on locations, needs and worker availability.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed 5 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Evaluated and adjusted over 8 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Analyzed customer feedback and provided solutions to improve customer service.
Education
Bachelor of Arts -
Rajasthan University
India02.2008
Skills
- Incoming and outgoing Shipments Review
- Transportation Activity Management
- Inventory Audits
- Human Resource Management
- Microsoft Outlook
- Pricing Strategies
- Fleet Dispatching
- Logistics Analysis
- Safety Standards
- Inventory Supplies
- Mannhatttan, Tigger, Seage Systems Software
Additional Information
- New Zealand Citizen
- Certificates, Achievement Award: Viridian Glass
- Driver License Types: 1, 2, 3, 4, D, F
- Computer Knowledge: Excellent
Timeline
Operations Manager,HOD
Service Foods NZ
01.2023 - Current
Operations Specialist
Halls Refrigeration
02.2019 - 05.2022
National Operations Coordinator
Viridian Glass
05.2014 - 01.2019
Dispatch Supervisor
Advance Freight And Kiwi Logistics
03.2011 - 04.2014
Bachelor of Arts -
Rajasthan University
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