Summary
Overview
Work History
Skills
Education Experience
Certification
Other Information
References
Timeline
Generic

Parisa Pilzour

Auckland,New Zealand

Summary

Experienced retail sales professional known for reliability and adaptability in fast-paced settings. Proficient in transaction processing, cash handling, register operation, and merchandise arrangement. Demonstrates a commitment to ensuring customer satisfaction by promptly addressing inquiries, fulfilling needs, and resolving their issues. Possesses a deep understanding of sales strategies and merchandising principles. Dedicated to delivering comprehensive assistance and creating a welcoming atmosphere for patrons.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Professional

David Johns
02.2022 - 02.2024
  • Understanding client's needs, offering them tailored solutions based on whatever they are looking for, and demonstrating more valuable products to make decisions better.
  • Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client's unique requirements.
  • Increased sales revenue by identifying and targeting high-potential markets and customer segments.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Assisted in-store events planning, generating excitement among shoppers and boosting foot traffic during promotions.
  • Increased sales by effectively engaging with customers and showcasing the best products for their needs.
  • Maximized customer satisfaction by providing excellent service and addressing concerns promptly.
  • Conducted product demonstrations for potential buyers, highlighting unique features and benefits of various items.
  • Maintained organized store appearance by actively restocking shelves and tidying up displays throughout shifts.
  • Collaborated with team members to create visually appealing merchandising displays that attracted customer attention.
  • Expanded sales by 28% and sales agent volume by 17% by effectively monitoring sales trends.

Sales Professional

Michael Hill
08.2022 - 02.2023
  • Successfully met and exceeded monthly sales targets through effective customer engagement, product knowledge, and upselling techniques
  • Developed and implemented a new upselling strategy, resulting in a 20% increase in average order value for customers
  • Cultivated strong relationships with repeat customers, resulting in a 30% increase in customer retention rates over a 6-month period and consistently maintaining a high level of customer satisfaction
  • Collaborated with other departments, such as marketing and inventory management, to ensure timely and accurate product delivery to customers
  • Successfully trained and onboarded three new sales team members, sharing best practices and sales techniques to help improve overall team performance.

Office Manager

Naseer & Sulaiman Group Company
01.2019 - 07.2022
  • Managed the day-to-day operations of the office, including scheduling, correspondence, and administrative tasks
  • Developed and implemented new organizational systems and processes, resulting in a 20% increase in office efficiency
  • Assisted in the hiring and training of new staff members, providing onboarding support and guidance to ensure a smooth transition
  • Worked collaboratively with other departments, such as accounting and HR, to ensure seamless communication and workflow across the organization
  • Maintain and update company databases and files and secure confidential information.

Customer Care Specialist

Jarwani Group Company
01.2017 - 12.2021
  • Developed and implemented new customer service strategies, conducted regular customer surveys, analysis, and initiatives to improve customer satisfaction levels, resulting in a 20% increase in positive patron feedback
  • Met and exceeded customer service goals and metrics set by the company and assisted in the development of customer care training programs for new employees to ensure consistent and effective customer service across all mall departments
  • Collaborated with various departments, including marketing and operations, to develop and execute mall events and promotions that align with the needs and preferences of customers
  • Maintained accurate records of customer feedback and interactions using the company's CRM system.

Skills

  • Sales expertise
  • Goal-Oriented
  • Brand Awareness
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Stock replenishment
  • Upselling and Cross Selling
  • Customer Relationship Building
  • Sales Presentations

Education Experience

Azad University, Mashhad, Iran, Bachelor, Architecture, Interior Design, 2012, 2016

Certification

  • International Business Management Institute, Berlin, Germany, Professional Career Skills, 2020
  • International Business Management Institute, Berlin, Germany, Time Management, 2020
  • International Business Management Institute, Berlin, Germany, Problem-Solving, 2019
  • International Business Management Institute, Berlin, Germany, Communication Skills, 2019
  • International Business Management Institute, Berlin, Germany, Leadership and Team Development, 2018

Other Information

Work Visa 

Full Unrestricted NZ-Driver's License

References

  • Savannah Grace (Manager, David Johns, Seed) - New Zealand

Phone: +64212384112

Email: savvygrace.w@gmail.com

  • Dev Grover (Manager, Michael Hill Jewellery) - New Zealand

Phone: +64297771112

Email: Dev.grover@gmail.com

  • Sulaiman Al Habsi (CEO, Naseer & Suleiman Group Company) - Oman

Phone: +96898000086

Email: Suleiman.alhabsi@gmail.com

  • Majed Al Jarwani (Vice President, Al Jarwani Group Company) United Arab Emirate

Phone: +9795775599

Email: Majed.aljarwani@gmail.com

Timeline

Sales Professional

Michael Hill
08.2022 - 02.2023

Sales Professional

David Johns
02.2022 - 02.2024

Office Manager

Naseer & Sulaiman Group Company
01.2019 - 07.2022

Customer Care Specialist

Jarwani Group Company
01.2017 - 12.2021

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Parisa Pilzour