Parminder Singh
Pukehina,BOP
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Orchard Supervisor
Baygold
07.2024 - Current
- Promoted a positive work environment by fostering open communication among team members and addressing concerns promptly.
- Implemented sustainable farming practices that conserved resources while maintaining high levels of productivity.
- Completed skilled spawning, grading, harvesting and handling of stock to promote optimal health and operational efficiency.
- Evaluated tree health regularly, addressing issues promptly to minimize losses from diseases or pests.
Bar Manager, Events coordinator
Tieke golf estate & Kerr & Ladbrook Catering
12.2022 - 07.2024
- Host events
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
Assistant Manager
Manaia Kitchen & Bar
03.2022 - 11.2023
- Barista- Espresso coffees
- Coordinate with vendors and order supplies
- Resolving customer complaints regarding food quality and customer service
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Café manager
Six Forty Six
06.2017 - 02.2021
- Managing day-to-day operation
- Plan menu with cooks or chefs
- Add new menu items based on seasonality and customers’ preferences
- Recruiting, training and supervising café staff
- Food, Coffee serving
- Customer service
- Cooking and baking
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Assistant Manager
Kafal Indian cuisine
01.2017 - 11.2017
- Cash handling
- Food serving
- Customer Service – taking orders, serving food and beverages
- Tandoori chef
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Senior Barista
Sierra Café
11.2016 - 01.2017
- Barista- Espresso coffees
- Food, Coffee serving
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Resolved customer complaints professionally while maintaining a positive attitude, ensuring repeat business.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Increased overall efficiency by cross-training employees in various roles within the café operations.
Education
National Diploma - Hospitality Management (Level 5)
National Technology Institute
11.2024
BBA - Accounting And Finance
LYALPUR KHALSA COLLEGE
INDIA01-2015
Skills
- Customer service focus
- Interpersonal skills
- Effective listener
- Strong relationships
- Excellent work ethic
- Strong communication skills
- Teamwork
- Ability to handle pressure
- Willingness to take responsibility
- Initiating new ideas
- Supportive and encouraging
- Understanding policies and procedures
- Energetic
- Enthusiastic
- Conflict management skills
- Attention to detail
- Ability to evaluate priorities
- Meet deadlines
- Work at a fast pace
- Following procedures
- Maintaining quality standards
- Excellent computer skills
- Microsoft Office
- Accounting packages
- Fast learner of new software
- Customer Relations
- Employee Training
- Machinery Operation
- Disease Identification
Certification
- Manager’s certificate
- Certificate of Achievement: Barista Skills
- Certificate in Basic Food Safety (Level 2)
- LCQ – License Controller Qualification
References
- Lauren Stephen, Owner, Six Forty Six, +640276767967
- Andrea JOHNSON, Owner, Manaia kitchen & bar, 0272013016
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Timeline
Orchard Supervisor
Baygold
07.2024 - Current
Bar Manager, Events coordinator
Tieke golf estate & Kerr & Ladbrook Catering
12.2022 - 07.2024
Assistant Manager
Manaia Kitchen & Bar
03.2022 - 11.2023
Café manager
Six Forty Six
06.2017 - 02.2021
Assistant Manager
Kafal Indian cuisine
01.2017 - 11.2017
Senior Barista
Sierra Café
11.2016 - 01.2017
National Diploma - Hospitality Management (Level 5)
National Technology Institute
BBA - Accounting And Finance
LYALPUR KHALSA COLLEGE
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