Work History
Summary
Overview
Education
Skills
Visa Details
Timeline
CustomerServiceRepresentative

Parminder Singh

Auckland

Work History

Customer Service Representative

Menzies Aviation Auckland airport
01.2024 - Current
  • Serving passengers with their queries and taking responsibilities to solve them.
  • Managed high volume passanger communication including 80+ daily inbound call and 50+ emails ensuring prompt and professional response .

Data Processing Support

Spark NZ
01.2023 - 01.2024
  • Worked in a high-paced, tech driven environment.
  • Contributed to digital innovation projects.

Café Manager

Town & Tonic
01.2022 - 01.2023
  • Managed daily operations, rosters, inventory, and financial tracking.
  • Recruited, trained, and mentored new team members.

Customer Support & Sales Assistant

Car Dealership & Dell Contact Centre
01.2019 - 01.2022
  • Supported client relations, logistics, and remote troubleshooting.
  • Gained valuable international customer service experience.

Café Manager

Sierra Café
01.2018 - 01.2019
  • Oversaw a fast-paced team and handled customer service issues.
  • Implemented new operational procedures that improved efficiency.

Assistant Manager

Nando’s
01.2016 - 01.2018
  • Managed staff schedules, shift planning, and team performance.
  • Played a key role in daily sales goals and customer satisfaction targets.

Assistant Manager

Limon Tapas Bar
01.2016 - 01.2016
  • Supervised customer service and bar operations.
  • Trained new staff in POS systems and hospitality standards.

Bartender & Front Desk

Bolero Tapas Bar
01.2014 - 01.2016
  • Delivered frontline customer service, bookings, and bar operations.
  • Gained key hospitality and coordination experience.

Manager

McDonald’s
01.2010 - 01.2014
  • Managed high-volume staff and shifts.
  • Supervised training, payroll, and service audits.

Summary

A highly adaptable and dedicated professional with over a decade of managerial and customer service experience across hospitality, telecommunications, and retail sectors. Known for strong leadership, operational efficiency, and exceptional interpersonal skills, I thrive in dynamic, high-pressure environments.

Overview

16
16
years of professional experience

Education

3-Year Computer Hardware Course - undefined

India

Diploma - Hospitality and Tourism

New Zealand
01.2013

National Diploma - Business

New Zealand
01.2010

Bachelor of Commerce (BCom) - undefined

India
01.2007

Skills

  • Communication - The ability to communicate easily and concisely
  • Business or commercial awareness
  • Problem-solving
  • Teamwork
  • Conflict resolution
  • Empathy
  • Time management
  • Documentation and Training

Visa Details

Visa Type: PR

Timeline

Customer Service Representative

Menzies Aviation Auckland airport
01.2024 - Current

Data Processing Support

Spark NZ
01.2023 - 01.2024

Café Manager

Town & Tonic
01.2022 - 01.2023

Customer Support & Sales Assistant

Car Dealership & Dell Contact Centre
01.2019 - 01.2022

Café Manager

Sierra Café
01.2018 - 01.2019

Assistant Manager

Nando’s
01.2016 - 01.2018

Assistant Manager

Limon Tapas Bar
01.2016 - 01.2016

Bartender & Front Desk

Bolero Tapas Bar
01.2014 - 01.2016

Manager

McDonald’s
01.2010 - 01.2014

3-Year Computer Hardware Course - undefined

Diploma - Hospitality and Tourism

National Diploma - Business

Bachelor of Commerce (BCom) - undefined

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Parminder Singh