PARMINDER KAUR SIDHU
Auckland,AUK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Case Manager
ANGEL IMMIGRATION SERVICES
AUCKLAND, AUCKLAND
10.2023 - Current
- Liaise with universities, colleges, and schools for admissions, offer letters, and required documentation.
- Ensure the timely submission of academic and financial documents to institutions.
- Assist students with course selection based on their academic background and career goals.
- Keep detailed and confidential records of each student’s application history, correspondence, and documentation.
- Keep track of changes in immigration laws, policies, and student visa requirements across different countries.
Customer Care Executive
TASKUS
PUNJAB, MOHALI
05.2022 - 03.2023
- Investigated customer complaints and provided solutions within acceptable time frames.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Followed up on customer interactions, ensuring complete satisfaction with resolutions.
Customer Care Executive
TELEPERFORMANCE
PUNJAB, MOHALI
03.2021 - 12.2021
- Resolved customer complaints with empathy and professionalism to maintain loyalty.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Science - PCM
VEER BAHADUR SINGH PURVANCHAL UNIVERSITY
JAUNPUR04-2023
Skills
- Effective communication
- Case management
- Client empowerment
- Records management
- Progress evaluations
- Client relationship management
- Multitasking and organization
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Case Manager
ANGEL IMMIGRATION SERVICES
10.2023 - Current
Customer Care Executive
TASKUS
05.2022 - 03.2023
Customer Care Executive
TELEPERFORMANCE
03.2021 - 12.2021
Bachelor of Science - PCM
VEER BAHADUR SINGH PURVANCHAL UNIVERSITY
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