PARSWA PANCHAL
Auckland,New Zealand
Summary
Dedicated IT professional with extensive experience in technical support and system administration. Proven ability to troubleshoot complex issues and deliver exceptional customer service. Committed to continuous learning and development, with a strong foundation in cloud computing technologies and networking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Gas Station Mangere
03.2024 - Current
- Operations: Oversee daily activities, maintain cleanliness, and ensure smooth station functions
- Staff Management: train, and schedule staff while ensuring adherence to company policies
- Customer Service: Address customer concerns and enhance satisfaction
- Inventory & Stock: Manage fuel and merchandise inventory, ordering as needed
- Financial Oversight: Handle cash management, monitor sales, and work to increase profitability
- Safety Compliance: Ensure adherence to health, safety, and environmental regulations
- Vendor Relations: Coordinate with suppliers for deliveries and negotiate for best pricing
- Maintenance: Keep equipment operational and address repair needs quickly
- Sales & Marketing: Implement promotions and track sales for growth opportunities
- Reporting: Provide regular reports and maintain effective communication with stakeholders
DESKTOP ENGINEER
DTSL
03.2023 - Current
- Provide remote diagnostics and clear instructions to resolve user issues effectively
- Customize desktop applications to meet specific user needs, ensuring client satisfaction
- Contribute to technical documentation, leveraging expertise in Active Directory and Microsoft Exchange
PROJECT EXCHANGE ONLINE TEAM LEVEL 1
Health Alliance
03.2023 - 02.2024
- Address user tickets related to hardware, software, and networking, providing timely resolutions
- Guide customers through installations and troubleshoot issues with targeted questioning
- Maintain detailed logs of technical escalations and solutions, contributing to process improvements
- Familiar with Microsoft Exchange scenarios and Active Directory
HELPDESK SUPPORT
EIL Global
01.2021 - 02.2023
- Troubleshot and resolved hardware and software issues through effective testing and analysis
- Customized applications to meet user requirements, ensuring operational efficiency
- Assisted in creating technical manuals and documentation to streamline support processes
HELPDESK SUPPORT
Axiom Technologies
01.2021 - 01.2022
- Resolved user tickets related to hardware, software, and networking promptly, enhancing customer satisfaction
- Conducted remote troubleshooting and guided application installations
- Developed technical documentation to assist in future troubleshooting efforts
Education
Diploma - Network and System Administration
International College of Auckland
11.2021
Diploma - Information Technology
Auckland Gold Star Institute Level-5
01.2020
Skills
- Cloud Computing
- System Administration
- Technical Support
- Database Management
- Networking
- Scripting Languages
- Customer Communication
- Result-driven
- Professional Communication
- Self-motivated
- Organized
- Reliable
- Attention to Detail
- Time Management
- Collaboration
- Personal Ethics
Technical Skills
- Cloud Computing: Understanding of cloud concepts and services, with exposure to digital transformation and Google Cloud.
- System Administration: Proficient in Windows Server, Active Directory, and Linux (Ubuntu, RedHat).
- Technical Support: Experience in troubleshooting hardware, software, and networking issues across multiple platforms.
- Database Management: Familiar with relational database fundamentals (MySQL, PostgreSQL).
- Networking: Knowledgeable in TCP/IP, DNS, OSI model, and troubleshooting tools.
- Scripting Languages: Basic programming skills in Python; exposure to programming fundamentals.
- Customer Communication: Strong ability to explain technical concepts clearly to diverse audiences.
Certification
- Comp TIA - Network +, IT Fundamentals
- Red Hat Certified System Administrator - RH-134, RH-124, and RH-254.
- Microsoft certified professional Exam 740-743.
- Microsoft Certified Solutions: Windows Server 2016 Microsoft Certified Professional
- Star Certification- SCSU and Ethical Hacking Expert
- EC-council - IT fundamentals
- Introduction to programming using Python - Data camp, 06/2022.
- Introduction to Digital Transformation with Google Cloud from Coursera, 07/2022.
- Participation Certification of Comp TIA A+, Cloud Essentials, and Security+
- International Certifications: IANT, Technology, India, 10/2018
References
- Sean Kernohan, Project Manager, Health Alliance, 027 809 6644
- Devang Chauhan, Computer Engineer, DTSL, 022 342 8355
- Raj Kishore, Desktop Engineer, Axiom Technologies, Raj.devarapalli@mercedes-benz.com
- Paresh Thakkar, Solution Analyst, Ricoh, 02102258399
- Jeel Khadsaliya, IT Support, MIT, khadsaliya@manukau.ac.nz, 02041805065
Timeline
Store Manager
Gas Station Mangere
03.2024 - Current
DESKTOP ENGINEER
DTSL
03.2023 - Current
PROJECT EXCHANGE ONLINE TEAM LEVEL 1
Health Alliance
03.2023 - 02.2024
HELPDESK SUPPORT
EIL Global
01.2021 - 02.2023
HELPDESK SUPPORT
Axiom Technologies
01.2021 - 01.2022
Diploma - Information Technology
Auckland Gold Star Institute Level-5
Diploma - Network and System Administration
International College of Auckland
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