PARSWA PANCHAL
Blockhouse Bay,New Zealand
Summary
Dedicated IT professional with extensive experience in technical support and system administration. Proven ability to troubleshoot complex issues and deliver exceptional customer service. Committed to continuous learning and development, with a strong foundation in cloud computing technologies and networking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Exchange Online Team Level 1
Health Alliance
Auckland
03.2023 - Current
- Address user tickets related to hardware, software, and networking, providing timely resolutions
- Guide customers through installations and troubleshoot issues with targeted questioning
- Maintain detailed logs of technical escalations and solutions, contributing to process improvements
- Familiar with Microsoft Exchange scenarios and Active Directory.
Desktop Engineer
DTSL
Auckland
03.2023 - Current
- Provide remote diagnostics and clear instructions to resolve user issues effectively
- Customize desktop applications to meet specific user needs, ensuring client satisfaction
- Contribute to technical documentation, leveraging expertise in Active Directory and Microsoft Exchange.
Helpdesk Support
Axiom Technologies
Auckland
01.2021 - 01.2022
- Resolved user tickets related to hardware, software, and networking promptly, enhancing customer satisfaction
- Conducted remote troubleshooting and provided guidance on application installations
- Developed technical documentation to assist in future troubleshooting efforts.
Helpdesk Support
EIL Global
Auckland
01.2021
- Troubleshot and resolved hardware and software issues through effective testing and analysis
- Customized applications to meet user requirements, ensuring operational efficiency
- Assisted in creating technical manuals and documentation to streamline support processes.
Education
Diploma in Network and System Administration -
International College of Auckland
Auckland11.2021
Diploma in Information Technology -
Auckland Gold Star Institute Level-5
Auckland01.2020
Skills
- Cloud Computing: Understanding of cloud concepts and services, with exposure to digital transformation and Google Cloud
- System Administration: Proficient in Windows Server, Active Directory, and Linux (Ubuntu, RedHat)
- Technical Support: Experience in troubleshooting hardware, software, and networking issues across multiple platforms
- Database Management: Familiar with relational database fundamentals (MySQL, PostgreSQL)
- Networking: Knowledgeable in TCP/IP, DNS, OSI model, and troubleshooting tools
- Scripting Languages: Basic programming skills in Python; exposure to programming fundamentals
- Customer Communication: Strong ability to explain technical concepts clearly to diverse audiences
Certification
- Comp TIA - Network +, IT Fundamentals
- Red hat certified System Administrator - RH-134, RH-124, and RH-254.
- Microsoft certified professional Exam 740- 743.
- Microsoft Certified Solutions: Windows Server 2016 Microsoft Certified professional
- Star Certification- SCSU and Ethical hacking Expert
- EC-council - IT fundamentals
- Introduction to programming using Python -Data camp, June 2022.
- Introduction to Digital Transformation with Google Cloud from Coursera, July 2022.
- Participation Certification of Comp TIA A+, Cloud essentials and Security+
- International Certifications: IANT, Technology, India, October 2018
Other skills
- Result driven to complete any task to the highest possible standard.
- Communicates, verbally and in writing, in a highly professional and appropriate manner.
- Self-motivated and thrives in a fast-paced environment, remaining calm to solve problems.
- Organized, reliable with strong attention to detail and expert time management.
- Collaborates well in any situation as highly contributing team member.
- Great personal ethics; friendly, approachable and dedicated.
References
- Sean Kernohan, Project Manager, Health Alliance, Tel: 027 809 6644
- Devang Chauhan, Computer Engineer, DTSL, Tel 022 342 8355
- Raj Kishore, Desktop Engineer, Axiom Technologies, Raj.devarapalli@mercedes-benz.com
- Paresh Thakkar, Solution Analyst, Ricoh, Tel 02102258399
Timeline
Project Exchange Online Team Level 1
Health Alliance
03.2023 - Current
Desktop Engineer
DTSL
03.2023 - Current
Helpdesk Support
Axiom Technologies
01.2021 - 01.2022
Helpdesk Support
EIL Global
01.2021
Diploma in Network and System Administration -
International College of Auckland
Diploma in Information Technology -
Auckland Gold Star Institute Level-5
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