Parth Bilakhiya

• Provided exceptional customer service by addressing client inquiries promptly and professionally.
• Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
• Negotiated favorable loan terms for clients by leveraging a strong understanding of market trends and competitor offerings.
• Monitored loan performance within assigned portfolio, proactively addressing potential issues to maintain profitability and minimize delinquency rates.
• Assisted colleagues in managing complex loan applications, expediting processing time and ensuring timely approvals.
• Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.

• Conducting independent evaluations of secured and unsecured consumer, business, and trust loans and leases up to $500,000, with full underwriting autonomy below $125,000.
• Evaluating each application on an individual basis to achieve optimal outcomes for all parties involved in a timely manner.
• Nurturing relationships with our network of dealers and brokers to enhance our symbiotic interdependence.
• Maintaining exceptional attention to detail in a fast-paced environment, resulting in zero policy breaches across all QA hindsight evaluations to date.
• Collaborating with relationship managers and support teams to achieve agreed-upon service levels and improve them.
• Delivering guidance and training to new loan underwriters.
• Collaborating with colleagues on high-risk transactions to ensure compliance and a favorable outcome for all stakeholders.

• Facilitated effective communication between internal departments to resolve issues swiftly and prevent potential escalations.
• Led an after-hours team, managing shift schedules and handling escalations.
• Trained new staff and conducted daily stand-ups to ensure smooth operations.

• Led an after-hours team, managing shift schedules and handling escalations.
• Trained new staff and conducted daily stand-ups to ensure smooth operations.

• Provided operational support, managed data, and offered customer service.
• Coordinated with contractors and field teams to ensure timely completion of service deployments.

• Delivered insurance claim audits and financial reports, reducing fraud and improving processes.
• Managed key projects, including a $14 billion collaboration with British Petroleum.

Notable Achievements.

• Led British Petroleum's $14B project with PwC, ensuring timely claims processing.
• Managed data exchange for top banks in India, notably with the State Bank of India.
• Received recognition for exemplary performance on the BP project.