Parth Patel
Auckland,New Zealand
Summary
Highly skilled Technical Support representative whose problem-solving style is analytical, careful, and deliberate. Able to assess customer needs, and best interests and build confidence, credibility, rapport, and mutually beneficial relationships Solid communication skills augmented by strong technical knowledge and organizational aptitude. An enthusiastic learner with a high learning curve, capable of rapidly assimilating and incorporating unfamiliar product knowledge.
Overview
5
5
years of professional experience
Work History
Technical Support Representative & Case Manager
One New Zealand
02.2023 - Current
- Delivering excellent Technical support to SME (Small and medium-sized enterprises and consumers
- Supporting customers throughout the challenging aspects of broadband customer lifecycle, diagnosing issues, and solving problems
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Analysing and explaining billing records, product and plan configuration, and service add-ons
- Patched software and installed new versions to eliminate security problems and protect data.
- Experience in fixed broadband installation & provisioning
- Working with broadband Local Fibre Company provisioning & faults teams
- Responding to customer inquiries within our agreed SLAs and taking ownership through to resolving Tier 1 and Tier 2 broadband service issues
- Troubleshooting customer issues and logging faults
- Escalating incidents and problems for resolution as necessary
- Running efficient case management and follow-up activities within agreed timeframes
- Ensuring customers are getting best use out of their internet and understand all great competitive products we offer
- Available to answer live chat queries and coach customers towards better outcomes.
ELV Technician
Nurse Call Solution (NCS)
02.2022 - 01.2023
- Experience in Nurse call – Medical alarm, CCTV, access control, PA system, Voice & Data Network, MATV system, and wireless AP Network
- Follow floor plans and elevations to pre-wire nurse call, MATV, and data cables
- Pre-wire, fit off, terminating, testing, Cat5, Cat6, patch panels
- Repair and replace faulty wiring and defective parts
- Follow wiring diagrams for fault finding of equipment
- Intertype joinery and elevation plans for second fix
- Adhere and promote Health & Safety in the workplace.
Assistant Manager Produce
PAK'NSAVE – Silverdale
08.2021 - 02.2022
- Doing ordering for department
- Ensuring that required stock levels are maintained and well merchandised
- Work closely with Store Manager and Produce Manager to ensure department's success through excellent customer service
- Address customer complaints or concerns in timely fashion
- Maintain knowledge of products and operations of all produce departments
- Assist in ordering, receiving, stocking, and displaying of products
- Manage housekeeping and handling activities of produce area
- Maintain 100% price and organization integrity in department
- Trimming vegetables, Packing, Stocktake for department
- Managing rosters and appropriate changes whenever required
- Providing training and guidance to employees in day-to-day responsibilities
- Maintain food safety and hygiene in department.
Produce and Chilled/Frozen Supervisor
PAK'NSAVE – Silverdale
01.2020 - 08.2021
Chilled/Frozen Assistant
PAK'NSAVE – Silverdale
06.2019 - 12.2019
Education
Graduate Diploma in Business (Level 7) -
Aspire 2 International
Auckland, NZ04.2018
Diploma in Mechanical Engineering (Level 5-6) -
NZQA
Auckland, NZ05.2014
Skills
- Technical Troubleshooting
- Technical Support
- Incident Reporting
- Remote Support
- Provisioning
- Fault finding
- Case Management
- Technical issues analysis
- Ticket management
Driver License
Full driving license (Class 1)
Forklift License
02/28/25
Language
English, Hindi, Gujarati
Attributes
- Excellent verbal and written communication skills.
- Leadership, Problem-solving, Teamwork, and collaboration.
- Proven time management, and high attention to detail.
- Ability to quickly gain new skills and knowledge when faced with new challenges.
- Proficient in grasping new concepts and effectively utilizing them.
- Ability to multitask and perform under pressure without any errors.
- First AID and Site safety.
- Forklift operations.
Interest
Socializing, Cooking, Travelling, Movie
References
Available on request.
Hobbies and Interests
Cricket, Basketball, Volleyball
Timeline
Technical Support Representative & Case Manager
One New Zealand
02.2023 - Current
ELV Technician
Nurse Call Solution (NCS)
02.2022 - 01.2023
Assistant Manager Produce
PAK'NSAVE – Silverdale
08.2021 - 02.2022
Produce and Chilled/Frozen Supervisor
PAK'NSAVE – Silverdale
01.2020 - 08.2021
Chilled/Frozen Assistant
PAK'NSAVE – Silverdale
06.2019 - 12.2019
Graduate Diploma in Business (Level 7) -
Aspire 2 International
Diploma in Mechanical Engineering (Level 5-6) -
NZQA
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