Parth Sharma
Wellington
Summary
Experienced and detail-oriented IT Support Engineer with 5 years of hands-on experience in system administration, and troubleshooting across Windows and Linux environments. Adept at managing user accounts, resolving escalated issues, performing root cause analysis, and ensuring system uptime. Strong foundational knowledge of cloud environments, CI/CD pipelines, and infrastructure automation, with a focus on delivering efficient and scalable IT solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior IT Specialist
KPMG
09.2021 - Current
- Key member of Infrastructure team, managing network, security, platform and application services.
- Tier 3 infrastructure generalist, my responsibility is to support and maintain MS workstation front end and infrastructure backend built around VMWare virtual environment and Microsoft server with network architect based on Cisco switches and PaloAlto firewall.
- Skilled in identity lifecycle management and coordinating with HR/onboarding processes to maintain directory integrity.
- Manage Active Directory / Entra ID tasks such as user account provisioning/deletion, password resets, group policy troubleshooting, and OU (Organizational Unit) structure maintenance.
- Administer Security Groups for access control and resource permissions, ensuring users have appropriate access across systems and shared drives.
- Supported business data accuracy and integrity by updating and managing records in SQL Server Master Data Services (MDS). Performed bulk data imports, attribute value corrections, and hierarchy updates across critical business domains.
- Utilized WinSCP for secure file transfer (SFTP/FTP/SCP) between local systems and remote servers, supporting application updates, log collection, and configuration backups. Worked closely with infrastructure and application teams to troubleshoot file permission issues and ensure secure transfer of sensitive data.
- Communicated technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated cross-functionally with Product, DevOps, and Security teams to align on strategic goals and improve delivery cadence.
Senior IT Analyst
Softsource Ltd
04.2019 - 09.2021
- Tier 1/2 Desktop support, responsible for daily incidents and change requests under Microsoft Desktop environment, eventually involved with tier ½ infrastructure support, responsible for system administration incidents and change requests.
- Support over 40 small to medium-sized companies and organizations in a variety of industries and business sectors.
- Monitoring daily backup checks and documenting backup reports for enterprise managed services clients in absence of Primary Backup Engineer.
- Mentored junior and mid-level engineers, helping several transition into senior roles.
Technology Support Engineer
Frucor Suntory New Zealand
06.2020 - 09.2020
- Three months, onsite engagement assigned to the Office Project to primarily undertake onsite desktop deployment and support.
- Proven track record for efficient, high-volume deployments to the desktop and post installation support.
- Work with Frucor Australia NZ team on Mobile Phone Refresh Project to enroll iPhone11 devices (for 1500 users) in enterprise environment using MDM tool.
Education
Bachelor of Technology - Computer Science
Kurukshetra University
Post-Graduate Diploma - Network And System Administration
Manukau Institute of Technology
Skills
- Linux System Administration: Proficient in using CLI tools such as bash, grep, vim, sed, and awk for log analysis, system configuration, and automation Experienced in secure remote access via SSH and managing storage using LVM (Logical Volume Manager) for flexible disk space allocation and partitioning
- Microsoft 365 & Exchange Administration: Mailbox management, user provisioning, and license management Skilled in managing shared mailboxes, distribution groups, retention policies, and troubleshooting mail flow issues
- Cloud Platforms: AWS, Azure, Github– designing and deploying scalable, cost-efficient systems Basic understanding of REST APIs and their use in system integration and automation workflows Familiar with creating repositories, committing changes, branching, and merging pull requests to collaborate on team projects
- Experienced with PowerShell scripting for automation of administrative tasks, reporting, and system configuration
- ITIL v4 Certified: Strong understanding of ITSM principles including Incident, Problem, Change, and Service Request Management
- Ticketing Tools (ServiceNow, ConnectWise): Proficient in using ticketing systems to log, prioritize, and manage incidents Skilled in workflow automation, SLA compliance, and enhancing service delivery
Accomplishments
Microsoft 365 Sensitivity Labels Implementation:
- Collaborated with the Transformation office team to implement Microsoft 365 Sensitivity Labels for improved data classification and security.
- Helped define label policies for Exchange, Teams, SharePoint, and OneDrive.,
- Supported user adoption and provided first-line troubleshooting during rollout.
- Used Microsoft Purview Compliance Center to monitor label usage and ensure enforcement.
Sapling–ServiceNow Integration for Automated Onboarding:
- Collaborated with HR, , and automation teams to introduce Sapling as a centralized employee onboarding tool.
- Supported the setup of automated user account creation in Active Directory and Microsoft Entra ID (Azure AD) using API-based workflows.
- Worked on mapping employee lifecycle events (new hires, role changes, terminations) to trigger appropriate IT tasks via ServiceNow.
- Assisted in API testing with RPA (uipath) and troubleshooting to ensure reliable provisioning of accounts, security group assignments, and mailbox configurations.
- Improved onboarding efficiency, shortened user setup time, and enhanced data accuracy across HR and IT systems.
Office Move: Relocation and Meeting Room Transformation:
- Configured 30 workspaces for employees in the new office, ensuring optimal ergonomics, connectivity, and efficiency for each workstation.
- Created room resources in Microsoft Exchange/Office 365 for meeting rooms to facilitate easy scheduling and management of conference spaces.
- Coordinated with cross-functional teams to ensure that meeting room setups were aligned with company needs for both collaboration and privacy.
- Met tight project deadlines, completing the office move and workspace setup on time while minimizing downtime for employees.
- Ensured smooth transition by managing hardware, software, and network configurations for workstations and meeting rooms, including monitors, phones, and network connectivity.
Certification
- Azure DevOps expert (AZ-400)
- Azure Admin Associate (AZ-104)
- Azure Fundamentals (AZ-900)
- ITIL V4 Certified in IT Service Management
Timeline
Senior IT Specialist
KPMG
09.2021 - Current
Technology Support Engineer
Frucor Suntory New Zealand
06.2020 - 09.2020
Senior IT Analyst
Softsource Ltd
04.2019 - 09.2021
Bachelor of Technology - Computer Science
Kurukshetra University
Post-Graduate Diploma - Network And System Administration
Manukau Institute of Technology
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