Parthkumar Patel
Hamilton,WKO
Summary
In the field of Information Technology(IT Technician)
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
6
6
years of professional experience
Work History
IT Service Desk Engineer
Logic Factor India
Ahmedabad, Gujarat, Gujarat,India
01.2017 - 05.2017
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular
- Submitted service tickets for equipment maintenance requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Team Leader
BR TOBACCO
Anand, Gujarat,India
07.2016 - 05.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Implemented new working processes to deliver multiple improvements.
Customer Service Representative
BP CONNECT
Hamilton, WKO
12.2019 - 03.2022
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
IT Technician
Citywide Tech
Hamilton, Waikato
04.2022 - Current
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Work on all Brother,OKI Epson and Konica Minolta products and solutions
- Carry out timely maintenance, repair and field modifications on Brother equipment and customer satisfaction onsite and workshop jobs
- Carry out site audits of client premises and service Printers
- Assist with run-up and configuration of Brother equipment and solutions in the Workshop when required.
- Training clients in the use of Brother and Konica Minolta Equipment including software and print drivers
- Carry out installations of print equipment on to client networks
Education
Information Technology Networking
Wintec
Hamilton, WKOBachelor of Science -
Gujarat Technological University
06.2016
Skills
- Customer Service Skills:
- Methodical approach to investigating faults, engaging logical problem-solving skills to quickly identify and resolve issues
- Excellent communication and interpersonal skills
- Request, Respond, Resolve Tickets and escalation skills with ITIL framework experience
- Ability to use non-technical/ technical terms to the customers if required
- Proactive and committed team member with Can Do attitude
- Meeting SLAs (Service Level Agreements) Criteria
- Technical Skills:
- Microsoft OS: Windows XP, Windows 7, Windows 8/ 81, Windows 10, Windows Server 2012/2012 R2, MS Office/Exchange and MAC OS X 1011
- Installing Brother ,OKI, HP,Epson, Konica Minolta Printers on Network and workstations
- Ability to diagnose critical issues via call, field support, remote control etc
- Experience of Repairing Computers, Laptops, All in One PCs, Printers and mobile devices
- Escalate Issues according to the priority
- Ability to work shifts weekends and occasional overtime or overnight
References
Available on request
Timeline
IT Technician
Citywide Tech
04.2022 - Current
Customer Service Representative
BP CONNECT
12.2019 - 03.2022
IT Service Desk Engineer
Logic Factor India
01.2017 - 05.2017
Team Leader
BR TOBACCO
07.2016 - 05.2019
Information Technology Networking
Wintec
Bachelor of Science -
Gujarat Technological University
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