Parul Arora
137A Lake Road, Koutu, Rotorua,BOP
Summary
Focused retail store management professional versed in all aspects of running Retail store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Retail Sales Assistant
Vaping Gadgets Ltd
Auckland , Auckland
09.2015 - 08.2016
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed payments and maintained accurate drawers to meet financial targets.
- Provided every customer with professional and polite support for sales and service needs.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Reduced store theft by 50% by observing customers, identifying security risks and appropriate actions.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made the change and stored coupons to keep organized and balanced cash register drawers.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Managed cash register operations using the POS system including processing sales and returns.
Assistant Store Manager
Vapor World Ltd
Auckland , Auckland
08.2016 - 06.2018
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Assessed, optimized and elevated operations to target current and expected demands.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Store Manager
Mason Retail Rotorua Ltd
Rotorua , BOP
06.2018 - Current
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Increased profits by 20% by restructuring store layouts, enabling more efficient inventory management, financial planning, and sales performance metric analysis.
- Delegated work to employees based on shift requirements, individual strengths, and unique training.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Updated store pricing, signage and merchandising based on current promotions.
- Processed shipments and maintained stock shelf organization.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Assessed, optimized and elevated operations to target current and expected demands.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
- Assumed positions of associate and assistant manager before promotion to store manager.
- Supported management in exceeding customer service and quality standards.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Addressed customer inquiries and resolved complaints.
- Interviewed, hired, supervised and trained 20 employees and instituted a mentoring program to develop skills, leadership and employee excellence.
- Built a loyal customer base by delivering excellent service and stocking in-demand products.
Education
Level - 7 Applied Management in Retail - Management
Newzealand Career College
Auckland07.2014
Bachelors of Commerce - Commerce
D.A.V. College
04.2013
Skills
- Processing payments
- Merchandising proficiency
- Stock management
- Opening and closing procedures
- Superb sales professional
- Cash register operation
- Display design
- MS Office proficient
- Flexible schedule
- Banking and financial services background
- Perfect attendance record
- Dedicated team player
- Resolution-oriented
- Excellent multi-tasker
- Excellent time management
- Team leadership
- Inventory control
- Cash handling accuracy
- Store planning and design
- Organized
- Cheerful and energetic
- Personnel training and development
- Employee training
- Detail-oriented
Accomplishments
- Promoted to Store Manager after 2 years in the Assistant Manager position.
- Protective Services - Applied safety procedures and policies as outlined in the Department Safety Manual.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Refrees
Mr Himanshu Mittal
Director
Mason retail rotorua ltd.
1222, Fenton Street, Rotorua.
Contact: 0277777799
Mr Abhinav Gupta
Director
Vapor World Ltd
726 Great south road, Manukau, Auckland.
Contact: 021666677
Timeline
Store Manager
Mason Retail Rotorua Ltd
06.2018 - Current
Assistant Store Manager
Vapor World Ltd
08.2016 - 06.2018
Retail Sales Assistant
Vaping Gadgets Ltd
09.2015 - 08.2016
Level - 7 Applied Management in Retail - Management
Newzealand Career College
Bachelors of Commerce - Commerce
D.A.V. College
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