Parv Mahajan
LowerHutt,Wellington
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spark NZ
Porirua, Wellington
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Educated and guided new team members in the use of CRM software.
- Organized and led daily meets focused on enhancing team management.
- Managed in-store merchandising responsibilities.
Education
Bachelors of Information Security Majoring in Cybersecurity - Cybersecurity
Wellington Institute of Technology
Petone, NZ07-2025
Skills
- Conflict Resolution
- Troubleshooting
- Excellent Communication
- Networking
- Data Entry
- Multitasking
- Teamwork and Collaboration
Tools
- PowerBi
- Autopsy
- FTK Imager
- Jira
- CRM
- Bulk Extractor
- SQL
- Python
- AWS
- HTML
- Information Security
Certification
- AWS Academy Cloud Foundations Certification 2023
References
References available upon request.
Timeline
Customer Service Representative
Spark NZ
10.2022 - Current
Bachelors of Information Security Majoring in Cybersecurity - Cybersecurity
Wellington Institute of Technology
- AWS Academy Cloud Foundations Certification 2023
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