Rajinder Singh

• Leading the café operations by coaching and developing staff to deliver excellent coffee and food while ensuring high-quality customer service
• Promoting wild bean café sales and contributing to operational success as part of the management team
• Ensuring adherence to health and safety standards in the café area
• Preparing and serving coffee and food, operating the till, and maintaining cleanliness in the store
• Taking on additional responsibilities and playing an important part in the overall management of the BP Connect store
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Resolved customer inquiries through effective communication and problem-solving techniques.

• Maintaining employee personal files and developing employment-related records
• Collecting, sorting and distributing any incoming applications
• Collaborate and participate actively in the development of HR solutions with line managers
• Responsible for providing overall HR support so that the company maximises its employee productivity and well-being
• Maintains strong client focus by working with line management to deliver HR solutions in support of business objectives and HR strategies
• Conducted training sessions on compliance and workplace policies.
• Facilitated training sessions for staff on new HR initiatives and tools.

• Company Overview: Banking / Financial Services
• Provides customer services, explaining bank service and assisting with new accounts, loans and securities
• Responsible for operating And Managing the Team, reporting daily on the Products & sending the Excel to the Manager
• Coordinated sales activities with the marketing executive team
• Effectively managed clients' portfolios and advice regarding investments
• To build new relationships with corporations and also to serve the existing relationships
• Cross-selling various bank products like Fixed deposits, Recurring deposits, savings accounts, debit accounts, Mutual Funds, and Life Insurance
• Manage the plan and new schemes which have been introduced by the bank
• Setting up meetings with new clients
• Review independently all documents and link entire customer accounts to the suitable relationship
• Collect mandatory information to analyze the client's situation
• Banking / Financial Services

• Company Overview: Hospitality
• Contacting customers via call and arranging a meeting to identify their needs
• Prepare and present sales proposals to potential clients, highlighting the best features and qualities of the hotel
• Providing a list of available services, prices and offers on a regular period
• Assisting clients in selecting the most appropriate service that best meets their specifications and needs
• Collaborating with other hotel staff to ensure clients have a good time
• Hospitality
• Analysed market trends and customer feedback to refine sales strategies.

Achieved high customer satisfaction ratings through effective banking solutions. Enhanced operational efficiency by streamlining financial processes. Fostered strong client relationships to promote loyalty and retention.

• Streamlined operations to enhance the management of corporate salary relationships.
• Facilitated daily reporting processes for products and delivered organized Excel summaries to the manager.
• Developed strategies to improve service delivery and increase client satisfaction within established relationships.
• Contributed to relationship expansion efforts alongside sales executive by identifying and recommending related product offerings to clients.
• Facilitated customer service interactions to address queries and advised on investment management solutions.
• Managed account opening processes for corporations to ensure compliance and efficiency.
• Delivered comprehensive reports to supervisor within designated time frames, supporting project timelines.
• Achieved high customer retention rates through effective relationship management in banking services. Enhanced operational workflows, resulting in improved service delivery times. Drove initiatives that increased client engagement and satisfaction.