Pascal Maeder

Store Manager

FreshChoice

03.2025 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assisted with hiring, training and mentoring new staff members.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Completed point of sale opening and closing procedures.

Store Manager

The Warehouse Group

09.2021 - 02.2025

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Supervised guests at front counter, answering questions regarding products.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

Department Manager

The Warehouse Group

08.2013 - 09.2021

Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Summary

Overview

Work History

Store Manager

Store Manager

Department Manager

Education

Nzqa Level 4 Cookery. Nzqa Level 4 Retail -

Skills

Languages

Timeline

Store Manager

Store Manager

Department Manager

Nzqa Level 4 Cookery. Nzqa Level 4 Retail -

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