Pati Junior Leiataua

This job requires a certain amount of attention, as making a quantity of orders consistent and efficient can be quite stressful and demanding when in a rush. Keeping cool, calm and collected is essential in a high-stress environment as it allows for a consistent flow throughout service while utilising clear communication to reduce mistakes. My faith is a big part of who I am and it has given me the ability to learn, understand and build new relationships with the customers that I serve. Stepping into a role that is lower than my previous job as a manager has allowed me to establish a humble perspective, supporting my colleagues by utilising the leadership skills that I obtained from my previous role.

I began my employment at Goode Brothers as a waiter/bartender . After a few months I was promoted to Duty Manager, challenging me to develop new leadership skills while learning to manage my new responsibilities. These new responsibilities including but were not limited to:

• Inspecting stock to identify shortages, replenish supply and maintain consistent inventory.
• Mentoring and supporting junior staff members to apply best practices and following procedures.
• Responding to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Training employees in essential job functions.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Managing staff & customer satisfaction was a skill that I used frequently while working as a duty manager, learning to accommodate their needs without compromising the policies of the company. During my time there I was given the chance to develop new ideas on how to provide quality service, which meant coming up with different ideas around how to gain new customers and build a reputation for the restaurant. I was involved in majority of such ideas and in turn helped the company grow in efficient work flow and relationships.

Coming into this job I had no experience working in a bar or restaurant. This role gave me the confidence to grow as an individual and as a team member, as it required me to make a high quantity of alcoholic beverages while also providing quality service. It also grew my enjoyment of knowing different types of people, both customers and colleagues. Tony's was my introduction to the world of hospitality and ignited my passion to serve others in a professional industry.