Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Patience Mudyanadzo

Tauranga,BOP

Summary

Dedicated individual with a strong work ethic and a commitment to continuous learning. Have a desire to help people and capable of working independently and part of a team. Able to carry out everyday domestic duties such as cleaning, housekeeping and shopping. I can understand and follow instructions, policies and procedures. Have a full New Zealand drivers license and own a car.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

D&L INVESTMENTS T/A Z ENERGY
Papamoa, TAURANGA
09.2024 - Current
  • Resolve customer inquiries across multiple channels, enhancing overall service efficiency.
  • Provide timely resolutions to customer complaints using effective problem-solving techniques.
  • Deliver accurate product and service information in response to customer inquiries.
  • Cultivate strong customer relationships through personalized assistance and support.
  • Mentor junior staff, fostering positive employee relationships and team collaboration.

Pensions administrator

Catering Industry Pension Fund
02.2007 - 03.2024
  • Calculated pension benefits for members based on individual account data.
  • Processed monthly payroll for pensioners to ensure prompt and accurate payments.
  • Handled pension queries via phone, email, and in-person to provide timely assistance.
  • Maintained electronic member records to ensure accuracy and accessibility.

Education

Elderly Care and Caring for the disabled -

Alison(online)
IRELAND
05-2024

Certificate of Proficiency -

Insurance Institute of Zimbabwe
ZIMBABWE
04-2014

Pensions Administration -

Harare Polytechnic College
12-2004

5 Ordinary level passes - English language, Mathematics

Zimuto Secondary School
01-2000

Skills

  • Time management
  • Computer proficiency
  • Verbal and written communication
  • Attention to detail
  • Customer service
  • Record keeping functions

Certification

  • Pensions Administration, Harare Polytechnic College, 12/01/04
  • Certificate of Proficiency, Insurance Institute of Zimbabwe, 04/01/14
  • Elderly Care and Caring for the disabled, Alison (online), 05/01/24

Languages

English

Timeline

Customer Service Representative

D&L INVESTMENTS T/A Z ENERGY
09.2024 - Current

Pensions administrator

Catering Industry Pension Fund
02.2007 - 03.2024

Elderly Care and Caring for the disabled -

Alison(online)

Certificate of Proficiency -

Insurance Institute of Zimbabwe

Pensions Administration -

Harare Polytechnic College

5 Ordinary level passes - English language, Mathematics

Zimuto Secondary School
Patience Mudyanadzo