Patricia Hwata
Ahaura,Greymouth
Summary
Knowledgeable Customer Service Consultant experienced in serving customers' needs. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented Share milker bringing an aptitude for financial management and budgeting to add value to the business. Well-versed in business plan development to facilitate company growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Consultant
ANZ Bank
02.2020 - Current
- Provide exceptional customer experience through quality interactions that meet customers’ financial transaction needs at first point of contact
- Undertake cash management requirements in accurate and efficient manner in line with bank process and policy requirements
- Work collaboratively with colleagues
- Identify any product that may benefit customers and refer them on to relevant person or area of Bank to help them further
- Demonstrate living ANZ Values with customers and colleagues.
Sharemilker
I&P ltd
03.2010 - Current
- Handles administrative side of business i.e
- Creating cash flow budgets, coding, monitoring income and expenditure monthly.
- Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organisational and time management skills while managing multiple projects.
Centre Administrator
Grey Valley Playcenter
03.2016 - 12.2017
- Arrange Centre meetings, draw up agenda alongside Centre president and take minutes
- Ensure 20 Centre children have correctly filled enrolment forms
- Complete Attendance spreadsheet for fund claim
- Relieve administrative pressure for Centre parents.
- Oversaw facility maintenance, ensuring clean, safe, and inviting learning environment for students and staff.
- Facilitated communication between centre staff, families, and other stakeholders to promote collaboration and information sharing.
Education
Some College (No Degree) - Education
Belvedere Technical Teachers College
ZimbabweSome College (No Degree) - Business Administration And Management
Tai Poutini Polytechnic
Greymouth, NZSome College (No Degree) - Agricultural Business And Management
Ara Institute of Canterbury
Christchurch, NZSkills
- Process Optimization
- Scheduling
- Building rapport
- Process Improvement
- Paperwork Processing
- Customer Data Confidentiality
- Service Upselling
- Transaction Processing
- Data Management
- Hands on learner
References
- Vanessa Wallace, Principal, Awahono School, 03 7320 3713
- Bridget Kavanagh, Branch Manager/Supervisor, ANZ, 021 612 577
- Paula Williams, Tutor, Tai Poutini Polytechnic, 022 0378 941
Interests
- Getting off farm, travelling and exploring new places
- Time with family and friends
Timeline
Customer Service Consultant
ANZ Bank
02.2020 - Current
Centre Administrator
Grey Valley Playcenter
03.2016 - 12.2017
Sharemilker
I&P ltd
03.2010 - Current
Some College (No Degree) - Education
Belvedere Technical Teachers College
Some College (No Degree) - Business Administration And Management
Tai Poutini Polytechnic
Some College (No Degree) - Agricultural Business And Management
Ara Institute of Canterbury
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