Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Patricia (Trish) Wenn

Te Aroha,WKO

Summary

Dynamic professional with a proven track record at Supporting Everyday New Zealanders into work , ensuring our communities are sourcing the right help, Building relationships with employers in our local town helps and encourages others to check out "whats on in our community"excelling in relationship management and emotional assistance. Skilled in nutritional meal preparation and effective problem resolution, I foster positive behaviour and support children's growth. Committed to enhancing client satisfaction through empathetic communication and tailored strategies, ensuring safety and well-being in all interactions.


I am Hardworking and passionate with strong organizational skills eager to secure entry-level Stud Groom position. Ready to build a new work family, ensuring communication, timeliness, sharing ideas ,asking a work buddy "Are you OK" this creates a safe, trusting happy work place, To be part of a team that shines when things run like clockwork, our horses young or old feel all our emotions and they to have a job to do and need there person to be solid,,teaching with patience and a soft hand building the confidence in themselves but also building confidence with you the handler-

The day will come "The Sale Ring" our team knows we all did our best and now its up to the young prodigy to go out top the sale ring or win that group one

"TEAM WORK MAKES THE DREAM WORK"

Overview

20
20
years of professional experience

Work History

Private Nanny

Kennedy Racing - Bryley Park
02.2025 - 04.2025
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Transported children to and from school, medical appointments, and extra-curricular activities.
  • Identified warning signs of emotional and developmental problems in children.

Work Broker

Ministry of Social Development
11.2006 - 02.2025
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
  • Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
  • Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
  • Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
  • Reinforced ethical trading practices, ensuring all brokerage activities complied with legal standards and best practices.
  • Enhanced brokerage reputation, consistently delivering exceptional client service and transparent communication.
  • Exceeded sales targets by developing and maintaining strong relationships with clients and understanding their investment needs.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Recorded supporting documentation for phone calls and written correspondence.

Case Manager- Work Broker

Ministry of Social Development
11.2004 - 02.2025
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Trained new case managers, raising team's overall competency and service delivery standards.
  • Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Partnered with local organizations to expand access to social and community services.
  • Collaborated with community members to develop and implement service initiatives.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.

Education

MBA -

Te Aroha College
Te Aroha

Skills

  • Strong relationship management
  • Experience in toddler supervision
  • Clothing care
  • Emotional assistance
  • Encouragement techniques
  • Residential cleaning
  • Safety in transportation
  • Supervision of outdoor activities
  • Dietary knowledge
  • Meal preparation
  • Consistent routine compliance
  • Cooking proficiency
  • Effective problem resolution
  • Prioritization and scheduling
  • Child protection
  • Nutritional meal preparation
  • Effective multitasking
  • Culinary skills
  • Empathetic listener
  • Effective boundary setting
  • Strong verbal communication
  • Effective communication
  • Encouraging positive behavior
  • Guideline establishment
  • Confidence building

Interests

My interest remain solid, horses/ponies and anything thgroughbred racing has been part of my life since the age of years, I had ponies of my own, competed in horse events My parents are or were horse trainers so I spent most of my time at the stables, going to the races, grooming, leading them into the birdcage and legging the jockey up

I come from a Horse racing background, My parents, my brother has taken over from my parents and I married a horse trainer

I will go home at the weekends and muck out if Tayla needs a hand( our daughter) or go off to the trials if someone is away I am extremly confident around horses at any age/stage in there lives


Timeline

Private Nanny

Kennedy Racing - Bryley Park
02.2025 - 04.2025

Work Broker

Ministry of Social Development
11.2006 - 02.2025

Case Manager- Work Broker

Ministry of Social Development
11.2004 - 02.2025

MBA -

Te Aroha College

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Patricia (Trish) Wenn