Patrick Callis
Auckland,AUK
Summary
A goal of mine, both in a professional sense and outside of work, is to constantly challenge myself. For me, if you're not pushing, you're not growing, learning or discovering, which is what I am most passionate about.
I have worked in leadership roles for the past 15 years, focusing on instilling a strong team dynamic and collaborative work focus to achieve high-level outcomes.
I merge strong communication skills with effective leadership strategies and I am a very 'people-focused' person.
Outside of work, I spend a lot of time with family and, as an avid sports fan, I continue to mentor youth footballers through the Ellerslie football youth development program.
Overview
16
16
years of professional experience
Work History
Project Manager/Owner
Pat Callis Projects
05.2023 - 02.2024
- Successfully managed multiple Villa restorations, working with suppliers, sub trades and clients to meet deadlines and provide quality outcomes
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
- Liaised with suppliers locally and internationally to source bespoke materials
- Met project deadlines without sacrificing build quality or workplace safety
- Established effective communication among sub trades for enhanced collaboration and successful project completion
- Strong focus on health and safety with daily site check ins and weekly 'Warrant Of Fitness' check ins
- Facilitated regular stakeholder check in meetings
Carpenter - Lead Hand
Create Renovations
05.2022 - 03.2023
- Interpreted and assessed construction plans to determine timelines
- Built and maintained relationships with all construction stakeholders
- Organised and communicated assigned tasks for completion on individual and team levels to ensure the correct allocation of resources
- Liaised with suppliers to organise deliveries and product compatibility
- Priced and coordinated sub-trades to work within the construction timeline
- Ran council inspections with a 100% pass rate
Apprentice Carpenter
Haydn & Rollett
09.2019 - 04.2022
- Honed my carpentry and technical skills and gained knowledge about building code requirements
- Developed a comprehensive knowledge and use of all power and hand tools
- Worked under the supervision of top New Zealand Carpenters and Construction Management
- Worked on multiple commercial construction projects
- Led teams to complete job assignments
Sales Trainer
Southern Cross Health Society
08.2017 - 08.2019
- Designed and delivered training modules to approx 30 sales staff
- Ensured that sales representatives were equipped to conduct a full needs analysis and to promote and sell the correct products
- Utilised a digital-first approach to deliver 'Update Training' nationally
- Continuously reviewed training material to ensure relevance
- Managed the internal knowledgebase “Kete”, ensuring that articles were up to date
- Worked on the Sales Coaching Framework design team
Learning Manager. Customer Care Team
Skinny Mobile
06.2015 - 07.2017
- Redeveloped and integrated the Spark LMS to be able to track Skinny training
- Installed an information knowledgebase and populated over 540 articles for both internal and external customers
- Instituted a continuous development road map for call centre employees utilising both internal content and various ITOs to deliver 'World Class' customer service
- Redesigned the Skinny Induction to suit the learning styles of a predominantly younger audience using a blended learning approach
- Maintained the L&D team's budget, ensuring that good decisions concerning ROI were made
- Liaised with internal stakeholders such as Marketing, Sales and Tech to ensure that consistent information concerning new products and processes was disseminated across the business
Capability and Team Manager - Customer Care Team
Skinny Mobile
06.2013 - 05.2015
- Designed and delivered all training material for the Customer Care team to new inductees
- Managed a team of 16 customer service representatives
- Designed, implemented and ensured that agent's core KPIs were met on a monthly basis
- Monitored inbound calls and designed coaching plans to improve call quality
- Constructed reports to measure ‘service factor' for each agent and for the whole centre
Training Specialist
ASB Bank Ltd
07.2008 - 07.2011
- Designed, delivered and trained over 200 people over two years during the induction process to deliver 'world class' service to ASB clients
- Facilitated the first nine days of the induction programme within a classroom setting followed by 11 days of intensely supervised phone time
- Ensured all CSR were trained on products, services training and soft skills, such as how to speak to clients over the phone
- Managed the performance management process of all inductees
Assistant Team Manager
ASB Bank Ltd
03.2008 - 06.2008
- Combined Team Manager Role and Assistant Manager Role in the absence of Team Manager on leave. Reported directly to Site Manager
- Managed a team of 32 junior and senior CSRs
- Coached service representatives to deliver exemplary customer service
- Acted as a focal point of contact for product and service queries, including after-hours system overrides
- Produced reports containing performance statistics on all staff and ensured all SLA agreements were met
Education
Level 4 New Zealand Certificate - Construction
BCITO - Te Pūkenga
Auckland, New Zealand2023
Diploma - Audio Engineering
School of Audio Engineering
Auckland, New Zealand2004
Skills
- Project Management
- Leadership
- Communication
- Planning
- Training
Languages
English
First Language
German
Elementary
A2
Additional Information
- Procore and Smartsheet Construction Management software systems
- Windows 11 and previous, Mac OS Monterey and previous
- Word, Excel, Outlook, PowerPoint, Office 365 and Teams
- Genesis (Call Centre Management tool) and WFM (Workforce Management tool)
- Protools Operator
Timeline
Project Manager/Owner
Pat Callis Projects
05.2023 - 02.2024
Carpenter - Lead Hand
Create Renovations
05.2022 - 03.2023
Apprentice Carpenter
Haydn & Rollett
09.2019 - 04.2022
Sales Trainer
Southern Cross Health Society
08.2017 - 08.2019
Learning Manager. Customer Care Team
Skinny Mobile
06.2015 - 07.2017
Capability and Team Manager - Customer Care Team
Skinny Mobile
06.2013 - 05.2015
Training Specialist
ASB Bank Ltd
07.2008 - 07.2011
Assistant Team Manager
ASB Bank Ltd
03.2008 - 06.2008
Level 4 New Zealand Certificate - Construction
BCITO - Te Pūkenga
Diploma - Audio Engineering
School of Audio Engineering
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