Patrick Fruean
Kumeu,Auckland
Summary
I am a forward-thinking Manager with proven track record of implementing new and effective processes and innovations. Bringing outstanding problem-solving abilities paired with in-depth knowledge of the Residential Tenancy Act, Housing First Program and social housing policies and procedures. I am skilled in evaluating employee performance and overseeing key projects. I embrace diversity and inclusion and I strive to create a team culture of Rangatiratanga, Manaakitanga, Whakawhanaungatanga.
Overview
23
23
years of professional experience
Work History
Service Leader
Lifewise Trust
10.2022 - Current
- Formed strong partnerships with social housing providers to ensure whanau obtained suitable and sustainable housing.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved whanau inquiries and complaints requiring management-level escalation.
- Developed processes for significantly improving the Housing First experience through rigorous scrutiny on current methods.
Team Leader
Lifewise Trust
07.2022 - 09.2022
- Created a positive work environment that promoted collaboration between team members and vastly improved internal relations between the Trusts.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Team Leader
Kainga Ora
01.2022 - 07.2022
- Coached, mentored and trained tenancy managers in order to improve their work performance, professional development and job satisfaction.
- Set clear expectations on work performance which led to much improved KPI's as a region and business priorities met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Manager of Intensive Tenancy Management Services
Kāinga Ora
02.2021 - 10.2024
- Managed a geographically dispersed team of senior tenancy managers who specialized in sustaining tenancies with high and complex needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with key external stakeholders to ensure wrap around support was effective in targeting the level risk and needs of tenants.
- Provided strong leadership during crisis situations and organizational change.
Intensive Tenancy Manager – Family Link Specialist
Kāinga Ora
08.2018 - 01.2021
- Working intensively to support families/individuals to live well in their homes by connecting them to agencies suited to their level of need
- Developed strong relationships with key internal/external stakeholders to ensure the right support is identified to meet the needs of customers
- Oversight of tenancy management of properties tenanted to customers with high and complex needs
Tenancy Manager
Kāinga Ora
08.2017 - 08.2018
- Tenancy managed a portfolio of 240 - 280 properties in the New Lynn region
- Debt management
- Worked effectively with key maintenance partners to ensure Kāinga Ora properties were maintained to an acceptable standard.
Acting Principal Case Manager
Department of Corrections
01.2016 - 01.2017
- Managed a team of 18 Case Managers at Auckland Prison (Paremoremo)
- Facilitated the national roll out of the new offender centric model to working effectively with offenders
- Provided ongoing coaching and mentoring and progression development with Senior Case Managers
- Guided an understaffed team to achieving favorable levels of Standards of Practice (KPI's) by formulating short term contingency plans
- Established strong relationship management skills by maintaining networks with key internal and external stakeholders
- Leading the new Multidisciplinary Approach to offender management
- Selected to implement and facilitate the Pasifika motivational model to Custodial and Case Management staff.
Case Manager + Senior Case Manager
Department of Corrections
07.2012 - 07.2017
- Managing end to end case management of high risk, child sex offenders and maximum security prisoners.
- Creating reintegration and rehabilitation plans for offenders.
Mental Health Community Support Worker
Challenge Trust
07.2008 - 06.2012
- Supporting mental health clients to live well in their community
Mental Health Support Worker
Pathways Trust
Wellington, Wellington
01.2002 - 12.2006
- Supporting mental health clients in both in-patient care and community residential care.
Education
Bachelor of Arts in Psychology -
Massey University
07.2012
Skills
- Decision-Making
- Coaching and Mentoring
- Tenancy Management
- Teamwork and Collaboration
- Staff Development
- Financial Management
Accomplishments
- Emerging Leaders Program (2023)
- Recognition for refining a new and improved Guidelines of Practice for Housing First (2023)
- RTA Working Group (Kainga Ora 2020). Collaboration on implementing policy changes in response to Anti-Social Behavior policy/guidelines and tenancy management processes.
References
- Taina Jones, Kāinga Ora – Homes and Communities, Regional Director (Line Manager), 021816932
- Liz Tere–Tai, Kāinga Ora – Homes and Communities, Senior Advisor Tenancy Partnerships, 0211962353
Hobbies and Interests
I absolutely cherish the moments I spend with my three young children. We love to explore new places together and have regular movie nights.
Timeline
Service Leader
Lifewise Trust
10.2022 - Current
Team Leader
Lifewise Trust
07.2022 - 09.2022
Team Leader
Kainga Ora
01.2022 - 07.2022
Manager of Intensive Tenancy Management Services
Kāinga Ora
02.2021 - 10.2024
Intensive Tenancy Manager – Family Link Specialist
Kāinga Ora
08.2018 - 01.2021
Tenancy Manager
Kāinga Ora
08.2017 - 08.2018
Acting Principal Case Manager
Department of Corrections
01.2016 - 01.2017
Case Manager + Senior Case Manager
Department of Corrections
07.2012 - 07.2017
Mental Health Community Support Worker
Challenge Trust
07.2008 - 06.2012
Mental Health Support Worker
Pathways Trust
01.2002 - 12.2006
Bachelor of Arts in Psychology -
Massey University
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