Patrick MARTIN
Kelvin Grove, PALMERSTON NORTH,Manawatu-Wanganui
Summary
2009 awarded Frucor Contractor of the Year
20016 awarded Frucor Contractor of the Year
Overview
36
36
years of professional experience
Work History
Owner Driver
PBT Couriers
Palmerston North, MWT
09.2020 - 07.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
FRUCOR Beverages Contractor Owner Driver
Frucor Suntory New Zealand
Taupo, WKO
05.2016 - 06.2020
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
Frucor Beverages Owner Driver
Frucor Suntory New Zealand
Auckland, AUK
03.2006 - 03.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Owner Driver
Courier Post
Whanganui, MWT
10.2000 - 02.2006
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Owner/Operator Driver
New Zealand Couriers
Taupo, WKO
02.1998 - 08.2000
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Service Manager
Firestone Tires
Whanganui, MWT
01.1992 - 12.1997
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
Motorcycle Mechanic
Paragon Motorcycles
Whanganui, MWT
09.1988 - 01.1992
- Performed maintenance on different categories and brands of motorcycles.
- Dismantled and rebuilt engines to diagnose and repair problems.
- Cleaned, sanded, repaired and replaced engine parts before reassembly.
- Performed brake repairs and servicing for effective and safe braking.
- Performed routine maintenance tasks for optimal motorcycle performance and longevity.
Education
No Degree -
Whanganui Boys Collegue
WhanganuiSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner Driver
PBT Couriers
09.2020 - 07.2024
FRUCOR Beverages Contractor Owner Driver
Frucor Suntory New Zealand
05.2016 - 06.2020
Frucor Beverages Owner Driver
Frucor Suntory New Zealand
03.2006 - 03.2016
Owner Driver
Courier Post
10.2000 - 02.2006
Owner/Operator Driver
New Zealand Couriers
02.1998 - 08.2000
Service Manager
Firestone Tires
01.1992 - 12.1997
Motorcycle Mechanic
Paragon Motorcycles
09.1988 - 01.1992
No Degree -
Whanganui Boys Collegue