Patrick MARTIN
Kelvin Grove, PALMERSTON NORTH,Manawatu-Wanganui
Summary
2009 awarded Frucor Contractor of the Year
20016 awarded Frucor Contractor of the Year
Overview
36
36
years of professional experience
Work History
Owner Driver
PBT Couriers
09.2020 - 07.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
FRUCOR Beverages Contractor Owner Driver
Frucor Suntory New Zealand
05.2016 - 06.2020
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
Frucor Beverages Owner Driver
Frucor Suntory New Zealand
03.2006 - 03.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Owner Driver
Courier Post
10.2000 - 02.2006
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Owner/Operator Driver
New Zealand Couriers
02.1998 - 08.2000
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Service Manager
Firestone Tires
01.1992 - 12.1997
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
Motorcycle Mechanic
Paragon Motorcycles
09.1988 - 01.1992
- Performed maintenance on different categories and brands of motorcycles.
- Dismantled and rebuilt engines to diagnose and repair problems.
- Cleaned, sanded, repaired and replaced engine parts before reassembly.
- Performed brake repairs and servicing for effective and safe braking.
- Performed routine maintenance tasks for optimal motorcycle performance and longevity.
Education
No Degree -
Whanganui Boys Collegue
WhanganuiSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner Driver
PBT Couriers
09.2020 - 07.2024
FRUCOR Beverages Contractor Owner Driver
Frucor Suntory New Zealand
05.2016 - 06.2020
Frucor Beverages Owner Driver
Frucor Suntory New Zealand
03.2006 - 03.2016
Owner Driver
Courier Post
10.2000 - 02.2006
Owner/Operator Driver
New Zealand Couriers
02.1998 - 08.2000
Service Manager
Firestone Tires
01.1992 - 12.1997
Motorcycle Mechanic
Paragon Motorcycles
09.1988 - 01.1992
No Degree -
Whanganui Boys Collegue
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